Join Vantage as a Senior Customer Success Manager to lead customer engagement and optimize cloud cost management solutions.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 13 hours ago
Skills & Technologies
What you'll build
- Lead the complete lifecycle of post sale customer engagement
- Become a trusted advisor to Vantage customers
- Advocate for customers within the Vantage organization
- Engage at all levels of customer organizations
- Conduct training sessions and present business reviews
Must have
- 5+ years of customer-centric industry experience
- Experience as a Customer Success or Technical Account Manager
- Strong communicator with attention to detail
- Previous experience with FinOps Cloud Cost Management solutions
- Ability to manage a wide portfolio of accounts
Nice to have
- Monitoring and observability expertise
- FinOps Certified Practitioner
- AWS Cloud Practitioner
- Experience building and deploying to cloud infrastructure
Requirements
- Experience
- 5+ years
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation.
Joblaze summary
The Senior Customer Success Manager at Vantage is responsible for guiding customers through the post-sale journey, including onboarding, training, and ongoing support to ensure they derive maximum value from the platform. This role requires a strong technical background, particularly in cloud cost management, and the ability to communicate effectively with a range of stakeholders, from engineers to executives. Ideal candidates will have over five years of experience in customer success or technical account management within the B2B tech or SaaS sectors. Vantage's customer base includes both startups and large enterprises, necessitating a nuanced understanding of diverse client needs.
Joblaze insights
Quick facts
- Is the Senior Customer Success Manager role remote?
- Yes — Vantage lists this as a fully remote position.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Customer Success Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, Cloud Cost Management, FinOps, GCP.
- What seniority level is this role?
- Vantage targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Customer Success Manager role at Vantage.
From the original posting
About the Role
Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings.
This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises.
Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What You Will Do:
You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
What We're Looking For:
5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
Previous experience with FinOps Cloud Cost Management solutions
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
Strong emotional intelligence and the ability to empathize with customers
A kind person
Bonus Points:
Monitoring and observability expertise
One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
Relevant Data Visualization / financial product experience
At this time, Vantage is only set up to employ in the United States
Standard company text repeated across Vantage's postings is omitted here.