Senior Customer Success Manager - German Speaking (Remote)

• Cultivated a community of more than 650,000 active developers and builders

As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI.

You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations.

In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue.

What You’ll Be Doing

• Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal

• Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders

• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives

• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes

• Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value

• Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations

• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact

• Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience

• Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team

REQUIREMENTS

🗣 German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers)

🤝 Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end

💼 Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth

💻 Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support.

🏭 DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail)

📊 Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases

🧭 Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through

🤝 Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships

🌱 Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments

Nice-to-haves

🤖 Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization

🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster

🚀 Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work

🎓 Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)

🌍 Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups

Our company language is English.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

  • Europe: 30 days of vacation, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*