Join Okta as a Senior Developer Support Engineer to enhance customer integration with our secure identity platform.
Posted by employer 16 hours ago
First seen on Joblaze 7 hours ago
Last verified on the company career page 7 hours ago
Skills & Technologies
What you'll build
- Drive end-to-end ownership of customer issues
- Reproduce complex customer issues
- Deliver expert technical guidance
- Write high-quality knowledge articles
- Serve as a trusted technical advisor
Must have
- 4+ years of experience in developer support
- Fluency in at least one statically typed language
- Fluency in one dynamically typed language
- Hands-on experience supporting cloud applications
- Exceptional written and verbal communication skills
Nice to have
- Experience supporting IAM solutions
- Hands-on experience with authentication protocols
- Understanding of enterprise SCIM provisioning
- Experience with third-party ISV integrations
- Exposure to modern AI tools
Practical constraints
- Must be able to attend in person orientation at the Toronto office on the first Tuesday of employment
- Must be able to come into the Toronto office 2 days a week
AI in the day-to-day
Leverage AI-assisted development tools like Claude to build internal tooling.
Requirements
- Experience
- 4+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Developer Support Engineer on the Builder Experience team at Okta, the individual is responsible for providing advanced technical support to customers and partners, ensuring seamless integration of Okta's identity platform. Key skills include proficiency in programming languages, experience with cloud applications, and familiarity with modern authentication protocols. This position is well-suited for someone with a strong technical background and a customer-focused mindset, particularly those with experience in developer support or solutions engineering. The team emphasizes a builder mentality, leveraging AI tools to enhance internal processes and improve customer exper
Joblaze insights
- Listed today — first seen on Joblaze September 30, 2026. Last confirmed on Okta's careers page September 30, 2026.
- Starts above 30% of 37 comparable senior other roles in Canada we track (median $88,051 across 20 companies).
- Python appears in 12.7% of 71 comparable senior other roles in Canada; OAuth 2.0 appears in 1.4% of 71 comparable senior other roles in Canada.
Quick facts
- Is the Senior Developer Support Engineer - Builder Experience (BX) role remote?
- It's hybrid — Okta expects some on-site time in Toronto, Ontario, Canada.
- What's the salary range?
- Okta lists CAD 100,000–CAD 150,000 for this role.
- How much experience is required?
- At least 4 years of relevant experience for this Senior Developer Support Engineer - Builder Experience (BX) role.
- Where is the role based?
- Okta is hiring for this position in Toronto, Ontario, Canada.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: ASP.NET, C++, Claude, Django, Flask, Java.
- What seniority level is this role?
- Okta targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Developer Support Engineer - Builder Experience (BX) role at Okta.
From the original posting
Secure Every Identity, from AI to Human
The Role
As a Senior Developer Support Engineer on the Builder Experience team, you are a hands-on technical problem solver passionate about helping Okta’s customers, ISVs, GSIs, and partners seamlessly integrate our secure identity platform.
In this role, you will provide advanced technical assistance, troubleshoot sophisticated issues across Okta SDKs, Okta for AI Agents and protocols such as Cross App Access, OAuth, OIDC, and SCIM recommending robust workarounds and best practices. You own the customer experience and will serve as a key advocate for our customers and partners to our product and engineering teams.
You bring a builder mindset and an AI forward approach spotting recurring patterns in customer issues or internal workflows and building solutions to address them.
Responsibilities:
- Drive Complex Technical Ownership: Take end-to-end ownership of sophisticated customer issues and drive to resolution with technical excellence and best customer experience
- Technical reproduction & Triage: Reproduce complex customer issues in a local environment and author accurate bug tickets for Engineering to accelerate resolution.
- Best Practices & Robust Workarounds: Deliver expert technical guidance by recommending robust workarounds and proven best practices to help developers and partners successfully integrate and scale on our platform.
- Knowledge Sharing & Empowerment: Write high-quality knowledge articles for self-service resolution across customers and developer ecosystem.
- Champion Partner & Developer Success: Serve as a trusted technical advisor and relentless advocate for customers, ISVs, and strategic partners navigating our secure identity platform.
- Influence Product & Engineering: Channel real-world customer insights and architectural feedback directly back into cross-functional teams to shape the future of our builder experience.
- Build Proactive Solutions: Leverage a builder mindset and AI native approach to build internal tooling using AI-assisted development tools like Claude.
Requirements:
- Education & Experience: BA/BS/MS in Computer Science, MIS, or a related technical discipline, paired with 4+ years of experience in developer support, technical support, solutions engineering or software development with significant customer facing experience.
- Problem Solving & Advocacy: Deep technical troubleshooting skills paired with strong empathy for developers, advocating for customer success in a dynamic, fast-paced environment.
- Programming Proficiency: Fluency in at least one statically typed language (e.g., C#, C++, Java) and one dynamically typed language (e.g., Python, JavaScript, Ruby).
- Web & API Architecture: Hands-on experience supporting or building cloud applications, RESTful APIs, and web frameworks (e.g., Node.js, Django/Flask, ASP.NET, Rails).
- Modern Tech & AI Tooling: Familiarity with AI-assisted development tools and protocols (e.g., Claude, OpenAI Codex/Copilot, MCP servers).
- Communication & Collaboration: Exceptional written and verbal communication skills across multiple channels (docs, chat, live calls) with the self-direction to work independently or collaborate cross-functionally.
Strongly Desired Qualifications:
- Experience supporting Identity and Access Management (IAM) solutions within enterprise environments.
- Hands-on experience with modern authentication and authorization protocols (SAML 2.0, OIDC, OAuth 2.0).
- Deep understanding of enterprise SCIM provisioning, including custom schema design, attribute mapping, lifecycle flows, and troubleshooting common failure patterns.
- Proven success building, maintaining, or supporting third-party ISV and technology partner integrations at scale.
- Exposure to modern AI tools and frameworks (e.g., Model Context Protocol / MCP, Claude, OpenAI Codex).
- Experience supporting multi-tier (n-tier) web application architectures.
**Must be able to attend in person orientation at the Toronto office on the first Tuesday of employment.
**Must be able to come into the Toronto office 2 days a week.
#LI-Hybrid
#LI-MM
P25949_3549622
Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The Okta Experience
Standard company text repeated across Okta's postings is omitted here.