Senior Engagement Manager, Forward Deployed Engineering
Lead complex initiatives in Professional Services and Training for Databricks' Forward Deployed Engineering team.
Posted by employer 1 day ago
First seen on Joblaze 15 hours ago
Last verified on the company career page 15 hours ago
Skills & Technologies
What you'll build
- Scope and lead large, complex initiatives
- Drive full-cycle sales of Professional Services & Training programs
- Identify and pursue upsell and cross-sell opportunities
- Partner with Sales and GTM teams
- Monitor customer sentiment
Must have
- 7-10 years running a Professional Services line of business
- 10+ years in senior customer-facing roles
- Deep understanding of PS&T offerings
- Strong knowledge of Databricks architecture
- Proven track record of managing large-scale program plans
Practical constraints
- Ability to travel up to 25-50% as required
Requirements
- Experience
- 10+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Senior Engagement Manager at Databricks plays a crucial role in overseeing complex engagements that integrate data and AI solutions for major clients. This position requires a strong background in Professional Services and Training, along with a deep understanding of Databricks' architecture and competitive landscape. Ideal candidates will have extensive experience in customer-facing roles, particularly in driving sales and managing large-scale programs. The role involves collaboration with various teams to align service offerings with growth objectives.
Joblaze insights
Quick facts
- How much experience is required?
- At least 10 years of relevant experience for this Senior Engagement Manager, Forward Deployed Engineering role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI, Data, Professional Services, Training.
- What seniority level is this role?
- Databricks targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Engagement Manager, Forward Deployed Engineering role at Databricks.
From the original posting
The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering (FDE) organisation. You are responsible for the end to end GTM of the FDE and Training organisations, working closely with account teams and customers. You will independently scope complex engagements with multiple workstreams spanning data and AI which will deliver outcomes for our largest customers.
The impact you will have:
- Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
- Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations.
- Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets.
- Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
- Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction.
What we look for:
- 7-10 years running a Professional Services line of business.
- 10+ years in senior customer-facing roles with a mix of influencing and execution.
- Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
- Strong knowledge of Databricks architecture, competitors, and migration benefits.
- Proven track record of managing large-scale program plans and service delivery.
- Ability to travel up to 25-50% as required.
About Databricks
BenefitsStandard company text repeated across Databricks's postings is omitted here.