Is the Senior Enterprise Customer Success Manager role remote?

It's hybrid — Carta expects some on-site time in San Francisco, CA.

What's the salary range?

Carta lists $153,000–$181,000 for this role.

Where is the role based?

Carta is hiring for this position in San Francisco, CA.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML, SaaS.

What seniority level is this role?

Carta targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Enterprise Customer Success Manager role at Carta.

Senior Enterprise Customer Success Manager at Carta

Joblaze summary

The Senior Enterprise Customer Success Manager at Carta is responsible for ensuring the success and satisfaction of high-value clients by developing tailored strategies to enhance engagement and reduce churn. This role requires expertise in SaaS environments, strong communication skills, and a solid understanding of AI technologies to proactively address customer needs. Ideal candidates are experienced professionals with a background in venture capital or private equity, capable of navigating complex client relationships and driving product adoption. Carta's focus on innovative solutions positions this role at the forefront of transforming private market infrastructure.

Joblaze insights

Listed 10 days ago on Joblaze — tracked directly from Carta's career page.
Carta has 68 other open roles including Account Specialist, Staff Software Engineer, Senior Software Engineer II.
1835 active AI/ML roles on Joblaze right now.
758 active SaaS roles on Joblaze right now.
Salary band is in line with the typical range for Sales/Marketing roles (median ~$145,000).
Pays more than 30% of the 1064 salaried AI/ML roles we track (median $190,400).

Quick facts

Is the Senior Enterprise Customer Success Manager role remote?: It's hybrid — Carta expects some on-site time in San Francisco, CA.
What's the salary range?: Carta lists $153,000–$181,000 for this role.
Where is the role based?: Carta is hiring for this position in San Francisco, CA.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, SaaS.
What seniority level is this role?: Carta targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Enterprise Customer Success Manager role at Carta.

From the original posting

The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

The Enterprise Customer Success team here at Carta is our most advanced relationship management team, focused on liquidity, NDR, and customer satisfaction. We manage the top 1% of our private customers, with more mature cap tables and complex account configurations. This team is hyper-focused on the health of these valuable customers, and is purely dedicated to their success.

The Problems You’ll Solve

Own the success and health of your assigned clients by developing strategies aimed to increase engagement and mitigate churn
Become a trusted advisor; develop deep relationships with our most strategic customers by delivering value, sharing best practices and acting as the voice of customer internally
Drive product adoption and usage of Carta throughout the customer journey, including training customers on Carta’s MCP plugins.
Leverage AI fluency to proactively engage with customers at scale. You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio.
Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings
Drive retention and growth among our most valuable customers by understanding their business needs and working with them to develop strategic accounts plans designed to help them succeed
Maintain a regular cadence of communication with customers; share insights about their adoption trends, engagement, overall health and sentiment
Marshall resources internally as needed to resolve customer issues; proactively identify areas of risk and develop plans to address these needs
Collaborate with R&D and Customer Support teams to resolve issues and share customer feedback in an ongoing effort to improve our product
Leverage technology to proactively engage with customers at scale regarding Carta’s value and upcoming renewals
Use the above to identify liquidity opportunities aligned with the customer’s life cycle and collaborate with cross-functional teams to engage the customer with our services

The Impact You’ll Have

By building strong relationships with our Late Stage Private customers, you will be helping to secure our future pipeline for private and public liquidity opportunities, and drive strategic value for a key segment of Carta customers.

About You

We’re looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we’re prioritizing:

Strong verbal and written communicator who can break down complex concepts
Experienced negotiator with high EQ who has managed large renewals working with procurement teams, procurement vendors, and finance professionals
Proven ability to build and manage relationships, preferably in a SaaS environment, balancing the client and Carta goalsBeyond standard SaaS platforms, you possess a strong fluency in modern AI systems. You are comfortable navigating technical environments (CLIs, APIs, MCPs) to build creative solutions that help you better understand and serve complex enterprise accounts.
Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity
Prior experience working in venture capital or private equity space is a plus
Problem solver with a growth mindset who is proactive, action-oriented, and attentive to detail. You view AI not just as a chatbot, but as a workflow engine, and are comfortable navigating advanced AI systems to maximize your impact
Experience working with any customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero
Adaptability in the midst of shifting priorities
Exposure to complex product offerings is a plus
Willingness to take CEP exams if not already certified

Salary

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is:

Up to $153,000 - $181,000 SF and NY

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

Disclosures:

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.