Is the Senior Events Producer role remote?

It's hybrid — Intercom expects some on-site time in San Francisco, California.

What's the salary range?

Intercom lists $143,000–$177,000 for this role.

How much experience is required?

At least 6 years of relevant experience for this Senior Events Producer role.

Where is the role based?

Intercom is hiring for this position in San Francisco, California.

What's the tech stack?

Joblaze extracted these technologies from the posting: AV, AI/ML, live events, event software, hybrid events, lighting.

Does Intercom sponsor work visas for this role?

Yes — the posting indicates visa sponsorship is available for the right candidate.

What seniority level is this role?

Intercom targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Events Producer role at Intercom.

Senior Events Producer at Intercom

Joblaze summary

The Senior Events Producer at Fin is responsible for overseeing the planning and execution of high-profile brand events, ensuring they are creatively ambitious and technically sound. This role requires expertise in live event production, including hybrid formats, and the ability to manage complex logistics and vendor relationships. Ideal candidates will have over six years of experience in producing large-scale events, particularly in B2B or technology sectors, and should be comfortable collaborating with various internal teams and senior stakeholders.

Joblaze insights

Listed about a month ago on Joblaze — tracked directly from Intercom's career page.
Intercom has 156 other open roles including Senior Field Marketing Manager - Regional Events, Senior Field Marketing Manager - Brand Activations, Relationship Manager, Small Business 2.
1653 active AI/ML roles on Joblaze right now.
5 active AV roles on Joblaze right now.
4 active lighting roles on Joblaze right now.
Salary band is above the typical range for comparable tech roles (median ~$113,600).

Quick facts

Is the Senior Events Producer role remote?: It's hybrid — Intercom expects some on-site time in San Francisco, California.
What's the salary range?: Intercom lists $143,000–$177,000 for this role.
How much experience is required?: At least 6 years of relevant experience for this Senior Events Producer role.
Where is the role based?: Intercom is hiring for this position in San Francisco, California.
What's the tech stack?: Joblaze extracted these technologies from the posting: AV, AI/ML, live events, event software, hybrid events, lighting.
Does Intercom sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: Intercom targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Events Producer role at Intercom.

From the original posting

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

We’re looking for a Senior Events Producer to lead the delivery of Fin's most important brand events across Europe and North America. You’ll join a small team of experienced producers with a high bar for quality. You’ll shape memorable experiences that highlight Fin’s product depth and leadership in AI.

In this role, you’ll own the full arc of event execution, ensuring every event is creatively ambitious, technically strong, and flawlessly delivered. You’ll also work closely with go-to-market teams to ensure events deliver clear commercial impact.

What will I be doing?

Own the planning, production, and onsite delivery of Fin's brand events, from pop ups and product announcements to hosted experiences
Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
Deliver hybrid events that combine in person experiences with broadcast and digital distribution
Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
Manage production vendors and partners, ensuring high quality execution
Set and uphold a high bar for production quality across all events
Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
Track and report on event performance and key metrics
Support the production of flagship programs such as Pioneer
Build repeatable production systems and playbooks to scale events across programs
Manage timelines, budgets, and delivery across multiple concurrent events
Travel up to 30 percent to lead onsite execution

What skills do I need?

6+ years producing complex live events, brand activations, or flagship conferences
Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
Experience producing hybrid events that combine in person experiences with broadcast or livestream components
Proven ability to manage external production vendors and complex event logistics
Experience running cross functional projects and coordinating multiple internal teams
Experience managing event registration, ticketing, and livestream tools
Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
Comfortable working with senior stakeholders and high profile event speakers
Strong judgment and a clear sense of brand quality, craft and commercial impact
Highly organized, calm under pressure, and meticulous about execution

Bonus skills & attributes

Experience producing flagship and large scale brand events
Experience working in B2B or technology companies
Experience working with or marketing AI products
Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
Experience using AI tools to improve planning, production, and content workflows
Multilingual (French, German)

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $143,000 - 177,000 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.