Posted by employer 2 years ago
First seen on Joblaze 6 months ago
Last verified on the company career page 7 hours ago
Skills & Technologies
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Senior Product Engineer at Fin focuses on solving customer challenges by developing both back-end and front-end systems within a multidisciplinary team. Proficiency in programming languages like Ruby, along with experience in building SaaS products and collaborating with product teams, is essential. This position is ideal for seasoned engineers who have a track record of impactful contributions and enjoy mentoring others. Fin's commitment to innovation and a supportive culture makes it a compelling environment for growth.
Joblaze insights
- Listed about 6 months ago — first seen on Joblaze April 15, 2026. Last confirmed on Intercom's careers page November 2, 2026.
- This exact title is also open at 2 other locations at Intercom: London, England, Dublin, Ireland.
Quick facts
- Is the Senior Product Engineer role remote?
- It's hybrid — Intercom expects some on-site time in London, England.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Product Engineer role.
- Where is the role based?
- Intercom is hiring for this position in London, England.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Machine Learning, Ruby, SaaS.
- What seniority level is this role?
- Intercom targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Product Engineer role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
What will I be doing?
As an experienced engineer you will:
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin's backend infrastructure
- Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams
- Experience with Distributed systems
#LI-Hybrid
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.