Role Description

As a Sr. Forward Deployed Engineer, you’ll lead the design, delivery, and ongoing optimization of automation solutions for Tennr’s most complex customers: large-scale health systems, national provider groups, and enterprise partners. This is a highly technical, strategic, and customer-facing role that demands deep domain fluency, executive presence, and strong systems thinking.

You’ll own enterprise-scale implementations end-to-end: from pre-sale discovery and business case alignment to go-live and expansion. You’ll act as both a trusted technical advisor and a project lead, working closely with senior customer stakeholders and cross-functional teams at Tennr to ensure lasting success.

This role sits within a high-performance implementation pod and directly influences Tennr’s go-to-market and product strategy.

Responsibilities

• Lead end-to-end enterprise implementations, from discovery to post-go-live

• Align cross-functional teams and manage project delivery, risks, and change

• Conduct operational audits to identify workflow gaps and automation opportunities

• Design scalable, configurable solutions using Tennr’s platform and APIs

• Reimagine processes with automation best practices, not just replicate legacy systems

• Collaborate with Product, Engineering, and Sales to shape solutions and delivery scope

• Maintain documentation, enable knowledge transfer, and improve internal delivery tools

• Support sales strategy, mentor junior team members, and influence product roadmap

Qualifications

• 4+ years of experience in enterprise SaaS delivery or solution design

• A degree or minor in Computer Science, Engineering, or a related technical field is strongly preferred

• Strong understanding of APIs, systems integration, and technical architecture

• Proven ability to lead complex technical engagements with large enterprise customers

• Skilled at communicating technical concepts to both executive and technical audiences

• Experience navigating complex org structures and aligning cross-functional stakeholders

• Strong problem-solving skills with a focus on strategic, scalable solutions

• Business acumen and domain fluency — ideally in healthcare or similarly complex industries

• Comfortable with ambiguity and fast-paced, unstructured environments

• Demonstrated ability to mentor others and contribute to team-wide best practices

• High ownership mindset and urgency — proactive, resourceful, and impact-driven

Nice to Haves

• Familiarity with workflow automation, RPA, or enterprise integration platforms (e.g., MuleSoft, Workato)

• Background in consulting, solution architecture, or technical customer success

• Experience in startup environments or scaling delivery functions

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.

• Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week

Benefits

• Beautiful new office at 345 Hudson Street

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave