Senior Implementation Manager

💼 The Role

We're hiring a Senior Implementation Manager to join our Implementation team, reporting to the Director of Implementation. You'll lead complex digital banking implementations, core migrations, and product expansions from discovery through go-live and stabilization. You'll own the delivery plan, align client and vendor responsibilities, resolve blockers, and keep stakeholders informed when scope, timing, or readiness changes.

This is a hands-on senior individual contributor role with no direct reports. You'll configure and validate client environments, lead testing and launch preparation, and mentor Implementation Managers and Specialists.

🧠 What You’ll Do

• Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.

• Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria. Resolve gaps early and manage changes to scope and delivery commitments.

• Lead kickoff meetings, working sessions, and client status calls. Explain product limitations and core-specific requirements clearly, including to nontechnical client teams.

• Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues. Maintain accountability for each dependency and decision.

• Configure and validate environments through Bankjoy's admin tools. Document client settings, integration prerequisites, data requirements, and known limitations.

• Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks, decisions, and a written weekly status update. Escalate blockers with a proposed recovery plan.

• Lead user acceptance testing (UAT), client training, and defect triage. Reproduce issues, distinguish configuration or data problems from defects, and give technical owners actionable evidence.

• Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning with technical owners. Confirm client sign-off and required approvals before launch.

• Handle senior client escalations with clear facts, realistic options, and agreed next steps. Manage concurrent priorities while protecting delivery quality and client trust.

• Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations. Improve core-specific guides and templates, and mentor colleagues through complex delivery work.

🎯 What You Bring

• Banking or fintech experience is required. You understand accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks.

• 5+ years in software implementation, client onboarding, or technical project management, with demonstrated ownership of complex financial institution projects from planning through launch.

• Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting.

• A record of managing concurrent client projects, external vendors, scope changes, and delivery risks with clear ownership and current project records.

• Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.

• Clear written and verbal communication, including difficult client conversations, executive updates, and explaining technical constraints without making unsupported commitments.

• Experience mentoring colleagues and improving implementation processes. Comfort working in a lean team and doing configuration, documentation, and follow-up yourself.

• Experience with Smartsheet, Jira, and Confluence or equivalents. Comfortable using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.

🎁 What You Get

• A fast-paced and collaborative environment 

• Competitive compensation

• Stock options at a well-funded startup

• Retirement plan with 4% company matching

• 3-5 weeks PTO depending on tenure

• 5 health days

• 15 holidays

• End of year shutdown

• Performance-based bonuses

• Remote first culture

   

🤖 Use of AI In Hiring