Senior IT Analyst

The Role

We're hiring a Senior IT Analyst to own how Airbyte's people get, use and give back the technology they need to do their best work. You'll be our in-house IT expert, reporting to the Head of Security & IT and working alongside our managed service provider (MSP), People, Finance and Security teams.

This is a hands-on, high-ownership role. You'll run IT services end to end: onboarding and offboarding, SaaS apps and licenses, IT vendors, the office and its equipment, and the evidence that keeps us audit-ready. You'll also be the person employees turn to when something breaks, and the one who makes sure it doesn't break the same way twice.

You'll receive overall guidance on IT priorities and decide for yourself what to do and how to do it. If you like owning a whole area, measuring how well it runs and improving it quarter over quarter, this role is for you.

What You'll Do

Own IT services end to end

• Own onboarding, off-boarding and internal transfers, including the process, the SLAs and the metrics that show how well they run.

• Run the IT request queue: triage, resolve or route requests within SLA.

• Write and maintain clear run-books, how-to guides and IT announcements.

Manage SaaS, licenses and spend

• Own the application inventory and SaaS license management, including seat reviews, true-ups and flagging unused licenses.

• Coordinate purchases and renewals with Finance, and use license, spend and ticket data to recommend savings and improvements.

• Administer core SaaS tools such as Google Workspace, Okta, Slack and Zoom, applying least privilege in every change.

Run devices, the office and vendors

• Keep our Mac fleet and IT asset records accurate, working with our MSP on device management.

• Support the San Francisco office: network and WiFi, conference room A/V, printers and peripherals.

• Manage day-to-day relationships with IT vendors and the MSP, holding them to agreed service levels.

• Partner with other teams to support in-person events such as offsites and tech meetups.

Keep IT secure and audit-ready

• Own compliance-relevant IT processes such as offboarding SLAs, access reviews and asset records.

• Prepare IT evidence for SOC 2, ISO 27001 and other audits, and help close gaps found in Vanta or by auditors.

• Work with Security to build sensible controls into IT services from the start.

What You'll Need

• 4+ years in IT operations, systems administration or IT analyst roles, ideally at a fast-growing SaaS or tech company.

• A strong customer service mindset: you’re approachable and responsive, and you own problems until employees have a great IT experience.

• A track record of owning an IT service or process end to end, not only working tickets inside one.

• Strong working knowledge of macOS and Apple hardware, and of how MDM works.

• Hands-on administration of Google Workspace and Okta, including SSO and user provisioning for SaaS apps.

• Solid networking fundamentals: DNS, DHCP, VLANs, WiFi and VPN, enough to troubleshoot office issues and work with vendors on fixes.

• An AI-first mindset: you use AI every day to multiply your output.

• Strong analytical skills: you dig into ticket trends to find and fix the root cause, not just the symptom.

• Experience working with auditors or compliance teams on access reviews, asset records and audit evidence.

• Clear written and verbal communication, from a one-line Slack answer to a company-wide change announcement.

• A passion for continuous learning and improvement, both personally and as a team.

• Belief in our values: Own the Outcome, Execution Excellence, All In Together and Users First.

Nice to Have

• Prior corporate security experience, such as endpoint security, identity and access security or security operations.

• Experience with SOC 2/ISO 27001, Vanta or a similar compliance automation platform.

• Experience with access request and workflow tools such as Okta Workflows.

• Familiarity with zero trust networking tools such as Tailscale.

• Experience with Meraki or similar managed network and WiFi platforms.

• Experience working with or managing an MSP.

• Certifications such as Okta Certified Administrator, Google Workspace Administrator or Jamf 100/200/300/400.

  
  Location

  • Onsite 4 days/week in San Francisco, CA