Join Motive as a Senior IT Support Engineer to design and scale systems for a global workforce in a hybrid work environment.
Posted by employer 7 months ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Design scalable corporate IT infrastructure
- Lead troubleshooting and root-cause analysis
- Build secure internal tools
- Maintain technical standards and documentation
- Translate business needs into solutions
Must have
- 5+ years of experience in IT engineering
- Expertise in corporate IT environments
- Ability to plan and execute complex projects
- Strong written documentation skills
- Cross-functional communication skills
Practical constraints
- Hybrid role 2x a week in office
Requirements
- Experience
- 5+ years
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
In the role of Senior IT Support Engineer at Motive, the individual will focus on designing and enhancing the IT infrastructure that supports both office and remote employees. Key skills include expertise in modern corporate IT environments, identity management, and collaboration tools, along with strong problem-solving abilities. This position is suited for someone with over five years of relevant experience who thrives in a hands-on, collaborative environment. The role also emphasizes cross-departmental partnerships to drive operational excellence as the company scales.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Motive's career page.
- Motive has 149 other open roles including Installations Specialist, Manager, Business Operations & Strategy, Account Executive, SMB - MX.
- 212 active infrastructure roles on Joblaze right now.
- 32 active identity management roles on Joblaze right now.
- 17 active IT roles on Joblaze right now.
- Salary band is in line with the typical range for comparable tech roles (median ~$127,000).
- Pays more than 3% of the 86 salaried infrastructure roles we track (median $181,000).
Quick facts
- Is the Senior IT Support Engineer role remote?
- It's hybrid — Motive expects some on-site time in Austin, Texas, United States.
- What's the salary range?
- Motive lists $125,000–$170,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior IT Support Engineer role.
- Where is the role based?
- Motive is hiring for this position in Austin, Texas, United States.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: IT, collaboration tools, identity management, infrastructure.
- What seniority level is this role?
- Motive targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior IT Support Engineer role at Motive.
From the original posting
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Senior IT Engineer at Motive, you will help design, build, and scale the systems that power our global workforce, spanning end-user computing, identity and access, collaboration tooling, office and remote connectivity, and core corporate IT operations. You will report into Austin Karr, Director of IT, and serve as a senior technical contributor who improves reliability, security, and user experience while translating business needs into practical, well-engineered solutions. This is a hybrid role 2x a week in office.
This role is ideal for someone who is hands-on, systems-minded, and energized by solving difficult technical problems across multiple layers of the environment. You should be comfortable operating with broad stakeholder awareness, partnering across teams, and bringing a new perspective to existing solutions as Motive continues to scale.
What You’ll Do:
- Design, implement, and improve scalable corporate IT infrastructure and services for both office-based and remote employees.
- Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers to restore service quickly and prevent repeat issues.
- Use agentic development practices to design and build secure, scalable internal tools that automate workflows, improve employee productivity, and extend IT’s ability to support the business.
- Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability.
- Translate business and stakeholder needs into well-engineered solutions, partnering across departments and with third-party vendors when needed.
- Act as a subject matter expert within IT, driving projects of diverse scope and raising the bar for operational excellence across the department.
What We’re Looking For:
- 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
- Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
- Demonstrated ability to plan and execute complex projects independently, identify root causes, and drive solutions that support departmental goals.
- Strong written documentation and cross-functional communication skills, with the ability to build trust and operate as a reliable technical advisor.
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.