Is the Senior Manager, Customer Success role remote?

It's hybrid — Forter expects some on-site time in United States - New York .

What's the salary range?

Forter lists $162,000–$200,000 for this role.

How much experience is required?

8–10 years of relevant experience for this Senior Manager, Customer Success role.

Where is the role based?

Forter is hiring for this position in United States - New York .

What seniority level is this role?

Forter targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Manager, Customer Success role at Forter.

Senior Manager, Customer Success at Forter

Joblaze summary

In the role of Senior Manager of Customer Success at Forter, the individual will lead a team focused on managing and expanding relationships with the company's largest clients. Key skills include expertise in customer success methodologies, particularly in strategic account planning and renewal forecasting, as well as a strong background in enterprise software solutions. This position is suited for someone with significant experience in customer success, particularly in a fast-paced SaaS environment, who can drive team performance and client engagement with minimal oversight. Forter emphasizes a collaborative culture, making this role integral to its growth-focused customer success model.

Joblaze insights

Listed 2 days ago — first seen on Joblaze September 29, 2026. Last confirmed on Forter's careers page October 1, 2026.
Salary band is in line with the typical range for Management roles (median ~$170,000).
Starts above 58% of 506 comparable senior management roles in United States we track (median $154,603 across 130 companies).

Quick facts

Is the Senior Manager, Customer Success role remote?: It's hybrid — Forter expects some on-site time in United States - New York .
What's the salary range?: Forter lists $162,000–$200,000 for this role.
How much experience is required?: 8–10 years of relevant experience for this Senior Manager, Customer Success role.
Where is the role based?: Forter is hiring for this position in United States - New York .
What seniority level is this role?: Forter targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Manager, Customer Success role at Forter.

From the original posting

About the role:

The Customer Success department is the backbone of everything Forter does, and as Senior Manager of Customer Success you'll lead a team responsible for our Strategic and Enterprise+ customers, our largest, most strategic logos. Forter's CS model is growth-focused and outcome-driven: your team doesn't just retain revenue, they own its expansion.

You'll build and coach a team that runs disciplined success planning, MEDDPICC-driven discovery, and executive-level business reviews, while independently owning team performance, talent development, and escalations with minimal oversight. In this role you'll lead a world-class team, build lasting relationships with client executives, and help shape Forter's CS fundamentals company-wide.

What you’ll be doing:

Lead a world-class team of CSMs covering our Strategic and Enterprise+ segments ($1M+ ARR, handpicked strategic logos), owning GRR/NDR and driving rigorous renewal forecasting that surfaces risk and churn exposure well ahead of renewal dates
Coach your team on Forter's CS fundamentals (Success Planning, Account Planning, MEDDPICC-driven discovery, whitespace analysis) to build a durable expansion pipeline
Own escalated client issues with urgency, and lead or support Executive Business Reviews and strategic alignment conversations with client executives on your top accounts
Recruit, develop, and retain a high-performing team; proactively identify performance gaps and build documented, individualized coaching plans
Partner with GTM teams (Sales, Pre-Sales, Marketing, Finance) on renewal strategy, forecasting, account plans, and expansion opportunities, and share insights on product and customer trends with Product and leadership
Lead in a way that keeps the team motivated, supported, and engaged

What you’ll need:

8-10+ years of CS experience with large enterprise customers on technical software solutions, including 3+ years managing a Strategic or Enterprise+ segment, with accounts at or above $1M ACV
Track record of net revenue retention as a primary KPI, consistently beating >100% target
Mastery of CS fundamentals: Success Planning, Account Planning, MEDDPICC (or a comparable methodology), whitespace/expansion analysis, and running structured renewal forecasting, QBR, and EBR processes
Experience in a hyper-growth SaaS startup with a technical product; fraud, payments, professional services, or eCommerce experience is a strong bonus
Proven ability to coach under-performers and grow high-potential talent, with documented development plans as evidence, backed by excellent communication and executive presence and a track record of building relationships with client C-level executives and internal senior leaders
Ability to operate with a high degree of autonomy, driving initiatives and building consensus without formal authority, and willingness to get into the details on complex operational and commercial problems

Benefits:

Competitive salary
Restricted Stock Units (RSUs)
Matching 401K Plan
Comprehensive and generous health insurance, including vision and dental coverage
Home office allowance
Generous PTO policy
Half day Fridays

Salary Range: $162,000 - $200,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

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Senior Manager, Customer Success

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