What seniority level is this role?

Restaurant365 targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Manager, Customer Success role at Restaurant365.

joblaze

Senior Manager, Customer Success

Lead a team of Enterprise Customer Success Managers to ensure the success of our Enterprise Customers post-implementation.

Location

Irvine, CA, United States

Compensation

Not disclosed

Level

senior

Type

full time

Posted by employer 1 year ago

First seen on Joblaze 2 hours ago

Last verified on the company career page 2 hours ago

Apply at Restaurant365 → Save job Scanned from restaurant365.com

What you'll build

oversee a team of Enterprise Customer Success Managers
strive for retention and adoption
monitor customer health and NPS
work cross-functionally with key teams
support success goals

Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.

Joblaze summary

The Senior Manager of Customer Success at Restaurant365 oversees the success of Enterprise Customers after implementation, focusing on retention and adoption metrics. This role requires strong leadership skills to mentor a team of Customer Success Managers while collaborating with various departments to advocate for customer needs. Ideal candidates will have a background in customer success management, particularly within SaaS environments, and possess a strategic mindset to drive customer satisfaction. Restaurant365 emphasizes a culture of empowerment and continuous improvement.

Joblaze insights

Listed today on Joblaze — tracked directly from Restaurant365's career page.
Restaurant365 has 35 other open roles including Instructional Video Designer, Workplace Experience Coordinator, Account Executive, Mid Market Payroll Sales.

Quick facts

What seniority level is this role?: Restaurant365 targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Manager, Customer Success role at Restaurant365.

From the original posting

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation. Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS. The Senior Manager, Customer Success will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support success goals.

Apply at Restaurant365 → Save job