Joblaze summary

In the role of Senior Manager for Global Premier Support at Databricks, the individual will lead a team of Designated Support Engineers to provide high-level technical support for enterprise clients. Key skills include proficiency in Python, Java, or Scala, along with experience in SQL databases and cloud platforms. This position is ideal for someone with over five years of leadership experience in technical support, particularly in managing global teams and collaborating with cross-functional stakeholders. Databricks emphasizes a culture of diversity and inclusion, making it a dynamic environment for growth.

Joblaze insights

Listed about 4 months ago — first seen on Joblaze June 9, 2026. Last confirmed on Databricks's careers page November 6, 2026.
This exact title is also open at 1 other location at Databricks: Mountain View, California; Plano, Texas; San Francisco, California.

Quick facts

How much experience is required?: At least 5 years of relevant experience for this Senior Manager, Global Premier Support role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AWS, Azure, GCP, Java, Linux, Python.
What seniority level is this role?: Databricks targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Manager, Global Premier Support role at Databricks.

From the original posting

P-1562

As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.

The Impact You Will Have

Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.
Contribute to program enhancements and offerings tailored to evolving customer needs
Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction
Conduct internal and external Support Experience QBRs

What We Look For

15+ years of industry experience, with at least 6+ years of management experience
Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
Ability to work with strategic customers, driving multiple competing priorities
Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations
Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering
Experience with influencing senior executives and and senior customer leaders
B.S degree in Computer Science or a related field is required (M.S. preferred)

About Databricks

Benefits

Standard company text repeated across Databricks's postings is omitted here.

Senior Manager, Global Premier Support

The Impact You Will Have

What We Look For

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