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Senior ML Science Manager

Location
Dublin, Ireland
Compensation
Not disclosed
Level
senior
Type
full time · Hybrid

Posted by employer 11 months ago

First seen on Joblaze 6 months ago

Last verified on the company career page 2 hours ago

Requirements

Experience
5+ years
Education
Master's degree

Not disclosed in this posting: compensation, visa sponsorship.

Benefits

401k Match Flexible Paid Time Off Equity/Stock Options Health Insurance Parental Leave

Joblaze summary

In this role, the Senior ML Science Manager at Intercom oversees a team of over ten machine learning scientists, focusing on delivering impactful AI products quickly. The position requires a strong background in machine learning, AI, and coding, along with leadership experience in managing high-performing teams. Ideal candidates will have a proven track record in ML and the ability to thrive in a fast-paced, collaborative environment. The team is known for its rapid prototyping and commitment to measuring customer impact, reflecting the company's innovative culture.

Joblaze insights

  • Listed about 6 months ago — first seen on Joblaze April 15, 2026. Last confirmed on Intercom's careers page November 2, 2026.

Quick facts

Is the Senior ML Science Manager role remote?
It's hybrid — Intercom expects some on-site time in Dublin, Ireland.
How much experience is required?
At least 5 years of relevant experience for this Senior ML Science Manager role.
Where is the role based?
Intercom is hiring for this position in Dublin, Ireland.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, Bayesian methods, Deep Learning, NLP, clustering, reinforcement learning.
What seniority level is this role?
Intercom targets senior candidates for this position.
Is this full-time or contract?
Full-time for this Senior ML Science Manager role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

Fin's AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.

We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).

What will I be doing?

  • Managing, mentoring and coaching a team of 10+ ML scientists, spread across our three offices in Dublin, London and Berlin.
  • Collaborating with ML, engineering, product, and design leaders to shape work of the team and the impact it has on our products.
  • Enabling your team to achieve high levels of productivity, performance and reliability.
  • Expanding the team and promoting its brand both internally and externally (recruitment, event planning, etc.).

What skills might I need?

  • Experience leading, developing and supporting ML teams that deliver impact quickly.
  • A 5+ year track record of your own individual contributions in ML, AI, NLP, or data-related field.
  • Excellent applied ML and coding skills.
  • The ability to thrive in an ambiguous environment with a high degree of autonomy.
  • Strong communication skills, both within technical teams and across disciplines.
  • MSc or PhD in an ML-related field, or similar knowledge.

Bonus skills & attributes

  • Track record shipping ML user-facing products.
  • Experience in a research environment.
  • Deep experience in an applicable ML area - e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering.
  • Data skills: visualization, SQL etc.
  • Deep knowledge of software engineering practices.
  • Experience in recruiting ML scientists in a capacity similar to a hiring manager.

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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