Posted by employer 11 months ago
First seen on Joblaze 6 months ago
Last verified on the company career page 2 hours ago
Skills & Technologies
Requirements
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Senior ML Science Manager at Intercom oversees a team of over ten machine learning scientists, focusing on delivering impactful AI products quickly. The position requires a strong background in machine learning, AI, and coding, along with leadership experience in managing high-performing teams. Ideal candidates will have a proven track record in ML and the ability to thrive in a fast-paced, collaborative environment. The team is known for its rapid prototyping and commitment to measuring customer impact, reflecting the company's innovative culture.
Joblaze insights
Quick facts
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Fin's AI Group is responsible for defining new ML products, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.
We are extremely product-focussed. Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company. We move to production fast, often shipping to beta in weeks after a successful offline test.
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, novel applications of transformer neural networks and fine-tuned LLMs. We test and measure the real customer impact of everything we deploy.
We plan to double in size, and are on the lookout for an experienced manager to manage a team of highly-performing ML scientists. Engineering managers in Fin are not just people managers: they also have a track record of IC contributions, and can stay close to the work of their team. We won’t ask you to write code every day, but you should feel comfortable giving technical advice to your team and having a good deep grasp of what it should (or shouldn’t!) work on (and maybe even do an occasional code review or a PR).
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.