Own the day-to-day operation of Mercury's Operational Risk program and shape its development as the company prepares to operate as a bank.
Posted by employer 19 hours ago
First seen on Joblaze 6 hours ago
Last verified on the company career page 6 hours ago
What you'll build
- Run the centralized issues and events program
- Coordinate risk and control assessments
- Drive reporting for leadership and the Board
- Oversee the operational event program
- Define enterprise KRIs and thresholds
Must have
- 8+ years in operational risk, compliance, or internal audit
- Hands-on ownership of an issues management program
- Experience administering a GRC platform
- Strong data skills
Nice to have
- Familiarity with interagency and OCC expectations
- Ability to challenge constructively
Requirements
- Experience
- 8+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Senior Operational Risk Manager at Mercury is responsible for overseeing the company's Operational Risk program, which includes managing the centralized issues and events program and coordinating risk assessments with various teams. This role requires expertise in operational risk, compliance, or internal audit, along with strong data analysis skills to translate raw data into actionable insights. Ideal candidates will have significant experience in a banking or fintech environment and a proven ability to manage complex projects while fostering collaborative relationships across departments. Mercury is in a growth phase, building its operational risk framework as it prepares to function
Joblaze insights
- Listed today — first seen on Joblaze October 9, 2026. Last confirmed on Mercury's careers page October 9, 2026.
- Salary band is above the typical range for comparable tech roles (median ~$129,600).
- Starts above 81% of 1238 comparable senior other roles in United States we track (median $143,000 across 190 companies).
Quick facts
- Is the Senior Operational Risk Manager role remote?
- It's hybrid — Mercury expects some on-site time in San Francisco, CA, United States.
- What's the salary range?
- Mercury lists $179,900–$249,900 for this role.
- How much experience is required?
- At least 8 years of relevant experience for this Senior Operational Risk Manager role.
- Where is the role based?
- Mercury is hiring for this position in San Francisco, CA, United States.
- What seniority level is this role?
- Mercury targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Operational Risk Manager role at Mercury.
From the original posting
Mercury is revolutionizing finance for startups by building a complete, user-friendly banking* stack. We prioritize creating a secure and seamless experience for entrepreneurs while upholding the highest standards of compliance and safety.
In this role, you will own the day-to-day operation of Mercury's Operational Risk program. You will report to the Head of Operational Risk, within the Risk organization under the Chief Risk Officer, and partner closely with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit.
You will run the centralized issues and events program, coordinate risk and control assessments with first line teams, and drive reporting that give leadership and the Board a clear view of operational risk. This is a builder role. Much of the program is being stood up now, and you will have the autonomy to shape how it operates as Mercury prepares to operate as a bank.
As part of the journey, we would expect you to:
- Set the risk and control assessment standard. Review and challenge first-line RCMs; independently test design and operating effectiveness on critical processes and issue findings.
- Oversee the operational event program: challenge first-line root cause, ratings and fixes; trend events across the enterprise.
- Own the centralized issues management program across operational events, incidents, testing and regulatory findings, from intake and triage through remediation tracking, validation, and closure
- Define enterprise KRIs and thresholds for each L2, tied to risk appetite, and aggregate first-line metrics into Board reporting.
- Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect inputs, challenge assessments and make sure risks are raised early.
- Provide second-line review and concurrence on high-risk new activities.
- Write and maintain the ORM standards, procedures and templates that first-line teams execute against.
- Support regulatory examinations, audits, and charter readiness reviews
There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience:
- 8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank
- Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation
- Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
- Strong data skills: you turn raw issue and event data into trends leadership can act on
- Familiarity with interagency and OCC expectations for operational risk management
- You challenge constructively, with evidence, and keep strong relationships with the teams you oversee
- You find, prioritize, and execute key projects independently, balancing program build with daily operations
#LI-AR1
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Standard company text repeated across Mercury's postings is omitted here.