Manage the product roadmap and lead a team to deliver impactful solutions for customer support using AI.
Skills & Technologies
AI in the day-to-day
Fin is the AI Customer Agent enabling businesses to deliver customer support across various channels.
Requirements
Benefits
Joblaze summary
In this role, the Senior Product Manager at Fin will oversee the product roadmap, ensuring that the team focuses on high-impact projects while deeply understanding customer needs through research and interaction. The position requires a strong background in product management, with at least five years of experience in shipping successful products and collaborating across teams. Ideal candidates will possess a blend of analytical and creative thinking, along with a proven ability to lead and motivate teams. Fin's commitment to a collaborative culture and its rapid growth in the AI customer service sector make this an exciting opportunity.
Joblaze insights
Quick facts
From the original posting
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
MacBooks are our standard, but we also offer Windows for certain roles when needed.
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Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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