Own the end-to-end merchant account lifecycle at Xendit, balancing user experience with compliance in a fast-growing fintech environment.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 13 hours ago
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Senior Product Manager for Operational Journey at Xendit focuses on enhancing the merchant account lifecycle, ensuring a seamless onboarding experience while maintaining compliance with KYC and AML regulations. This role requires expertise in fintech and a proven track record of improving activation metrics, alongside strong analytical skills to translate user insights into actionable product requirements. Ideal candidates typically have over five years of experience in regulated environments and a solid understanding of technical aspects like APIs and data flows. Xendit is rapidly expanding its payment infrastructure across Southeast Asia and beyond, making this a pivotal role in a dyna
Joblaze insights
- Listed 12 days ago on Joblaze — tracked directly from Xendit's career page.
- Xendit has 31 other open roles including Strategic Account Manager , RevOps Systems Administrator (Salesforce), RevOps Systems Administrator (Salesforce).
- 183 active Fintech roles on Joblaze right now.
- 154 active Payments roles on Joblaze right now.
- 43 active AML roles on Joblaze right now.
- Typical Fintech salary we track runs $135,600–$240,000 (median $180,000, across 72 roles).
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Senior Product Manager - Operational Journey role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AML, Banking, Fintech, KYC, Payments.
- What seniority level is this role?
- Xendit targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Product Manager - Operational Journey role at Xendit.
From the original posting
Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
Why this role exists
A merchant's first experience of Xendit is the account lifecycle, sign-up, onboarding, activation, and the moments that decide whether they stay. It is the highest-leverage surface in the merchant relationship, and also the one where a good experience and tight regulatory control are hardest to reconcile. This role owns that reconciliation: making onboarding fast and clear, with a great UX while the KYC/AML controls that keep Xendit licensed stay fully intact. Some solutions might lean toward one side and let the other suffer. Here, owning the balance between the two while creating the best user experience is the job.
What you'll own
- The vision, roadmap, and outcomes for the end-to-end merchant account lifecycle, with onboarding success, activation rate, and onboarding throughput as your headline metrics.
- The experience-and-compliance balance: flows that embed KYC/AML controls at the lowest workable friction, in close partnership with Risk, Fraud, and Compliance.
- Evidence-based discovery: funnel analytics, support signals, and user research translated into PRDs, acceptance criteria, and prioritized experiments.
- Cross-team alignment across Payments, Core Platform, Design, Engineering, Customer Success, Risk, and Compliance, and clear communication of your reasoning to senior stakeholders.
- Turning regulatory and policy changes into concrete product requirements ahead of time, rather than as fire drills.
How you will work
You report to the Product Design & UX Director for Customer Lifecycle and partner daily with Engineering and earlier and more closely than in most PM roles: Risk, Fraud, and Compliance. You are the strategic owner of the merchant account lifecycle from day one: setting the roadmap, making the experience-and-compliance calls, and carrying them across interdependent teams. Your time splits between discovery and delivery, with meaningful cross-functional navigation throughout. The domain works from validated findings rather than assumptions, values direct and candid critique, and, in a regulated domain, seeks Legal & Compliance alignment before copy or flows change, not after.
What we're looking for
Two capabilities carry equal weight, the role sits exactly where they meet, and someone strong in only one tends to struggle on the other half:
- Activation impact. You have personally moved an onboarding, activation, or early-lifecycle metric, with numbers you can walk us through, reducing time-to-value, cutting drop-off, or lowering support load during setup.
- Regulated-domain fluency. You have shipped product in fintech, payments, banking, insurance, healthcare, or a comparable regulated environment, and you understand that in these domains a design decision can carry a compliance consequence.
Seniority is measured by scope and impact rather than years; most strong candidates have around 5+ years in-domain. A strong plus: direct KYC/AML or fraud/risk trade-off experience; enough technical fluency (architecture, APIs, data flows) for productive engineering discussions.