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Senior Program Manager

Join Intercom as a Senior Program Manager to drive high-priority initiatives and solve complex business problems.

Location
Dublin, Ireland
Compensation
Not disclosed
Level
senior
Type
full time · Hybrid

Posted by employer 2 days ago

First seen on Joblaze 18 hours ago

Last verified on the company career page 18 hours ago

What you'll build

  • Drive Fin's highest-priority initiatives
  • Shape and define programs of work
  • Understand business challenges and drive informed decisions
  • Establish structures for clarity and accountability
  • Identify opportunities to improve Fin's operations

Must have

  • 7+ years of experience in program management or business operations
  • Track record of delivering complex, cross-functional projects
  • Experience working directly with senior leaders
  • Strong operational judgment
  • Excellent communication skills

Nice to have

  • Experience in B2B SaaS

Practical constraints

  • Expected to be in the office at least three days per week

AI in the day-to-day

Fin is powered by AI models to resolve complex customer issues across various channels.

Requirements

Experience
7+ years

Not disclosed in this posting: compensation, visa sponsorship.

Joblaze summary

The Senior Program Manager at Intercom's Fin division is responsible for driving high-priority initiatives and managing complex, cross-functional projects. This role requires a strong background in program management, with at least seven years of experience, and a solid understanding of B2B SaaS environments. Ideal candidates are adept at navigating ambiguity, building relationships with senior leaders, and using data to inform decisions. The position is part of a team focused on enhancing customer experiences through AI-driven solutions.

Joblaze insights

  • Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Intercom's careers page October 21, 2026.

Quick facts

Is the Senior Program Manager role remote?
It's hybrid — Intercom expects some on-site time in Dublin, Ireland.
How much experience is required?
At least 7 years of relevant experience for this Senior Program Manager role.
Where is the role based?
Intercom is hiring for this position in Dublin, Ireland.
What seniority level is this role?
Intercom targets senior candidates for this position.
Is this full-time or contract?
Full-time for this Senior Program Manager role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes.

What will I be doing?

  • Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs.
  • Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward.
  • Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution.
  • Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions.
  • Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed.
  • Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity.
  • Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results.
  • Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership.
  • Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective.
  • Live our company values and be a role model for the people and teams you work with.

What skills do I need?

  • You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus.
  • You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward.
  • You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it.
  • You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed.
  • You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment.
  • You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations.
  • You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion.
  • You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.

#LI-Hybrid

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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