Join Commure as a Software Engineer to build AI Voice Agents that enhance patient scheduling and interactions in healthcare.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Design and build backend services in Python
- Architect low-latency pipelines
- Lead integrations with healthcare systems
- Drive design decisions on APIs and data models
- Partner with AI, product, and operations
Must have
- 4+ years of backend software experience
- Experience in Python
- Track record of designing and shipping production services
- Experience with async, event-driven, or real-time systems
- Strong fundamentals in testing and reliability
Practical constraints
- Work 5 days a week in the office
Role intensity
70% hands-on coding
AI in the day-to-day
We're building AI Voice Agents that handle patient calls and integrate with EHR and telephony systems.
Requirements
- Experience
- 4+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In this role, the Senior Software Engineer will focus on developing backend services that enable AI Voice Agents to manage patient interactions, from scheduling to FAQs. Proficiency in Python and experience with real-time systems are essential, as the engineer will design low-latency pipelines and lead integrations with healthcare systems. This position is suited for someone with at least four years of backend experience who is comfortable tackling complex problems in a fast-paced environment. The small team emphasizes direct collaboration with clinicians, ensuring that the impact of their work is felt immediately in patient care.
Joblaze insights
Quick facts
- Is the Senior Software Engineer, Voice Agents role remote?
- No — this is an on-site role in Mountain View, CA.
- How much experience is required?
- At least 4 years of relevant experience for this Senior Software Engineer, Voice Agents role.
- Where is the role based?
- Commure is hiring for this position in Mountain View, CA.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: ASR, EHR, LLMs, Python, TTS.
- What seniority level is this role?
- Commure targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Software Engineer, Voice Agents role at Commure.
From the original posting
About the Role
Health system call centers can't keep up with patient demand. 85% of patients who can't get through never call back. They go elsewhere, and appointments that should have been booked never are.
We're building AI Voice Agents that pick up every call and handle the full conversation: scheduling, rescheduling, cancellations, confirmations, FAQs, and intake. They work by integrating directly with the EHR and telephony stack in real time.
We're hiring a Software Engineer to build the systems these agents run on: the voice pipelines, EHR integrations, and services that take a call from "hello" to a booked appointment. It's a mid-level role on a small team that ships every day, with a lot of room to grow into harder problems.
This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Design and build backend services in Python that power real-time voice agents: call orchestration, conversation state, tool execution, and EHR write-back.
Architect low-latency pipelines connecting telephony, ASR, LLMs, and TTS into a single conversational loop.
Lead integrations with healthcare systems (like Epic, Cerner, athena, and others) for scheduling, eligibility, and intake.
Drive design decisions on APIs, data models, and event-driven workflows, and mentor other engineers on the team.
Partner with AI, product, and operations to ship features patient access teams actually use.
Set the bar for what ships: latency, reliability, observability, and release readiness.
What You Have
4+ years of backend software experience, primarily in Python.
A track record of designing and shipping production services, APIs, and data models that others build on.
An intuition for how people interact with automated assistants through voice and text, where the rules are different than icons and buttons.
Deep experience with async, event-driven, or real-time systems.
Strong fundamentals in testing, LLM evaluation, observability, and reliability.
A patient-centered mindset. You design for the person on the other end of the line, not just the metrics.
Bias for action, an ownership mindset, and the judgment to know when to move fast and when to slow down.
Standard company text repeated across Commure's postings is omitted here.
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