Software Engineering Manager - Intercom
Lead the Intercom team at Verkada, focusing on scaling a rapidly expanding product line with a strong emphasis on user experience.
Posted by employer 6 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Role intensity
20% coding — mostly leadership/strategy
AI in the day-to-day
null
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Joblaze summary
In the role of Software Engineering Manager for the Intercom team at Verkada, the individual will oversee the development and scaling of a cutting-edge intercom system, focusing on both team leadership and technical strategy. Key skills include a strong background in enterprise SaaS, experience with both frontend and backend technologies, and a product-first mindset. This position is ideal for someone with a proven track record in managing engineering teams and a passion for creating user-centric solutions. The team operates with a startup mentality, emphasizing autonomy and ownership in a rapidly growing product line.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Verkada's careers page October 27, 2026.
- Salary band is in line with the typical range for Management roles (median ~$170,000).
- Starts above 27% of 111 comparable lead management roles that list AI/ML we track (median $217,000 across 44 companies). See AI/ML salary trends
- AI/ML appears in 19.4% of 1199 comparable lead management roles; Frontend appears in 0.3% of 1199 comparable lead management roles.
Quick facts
- What's the salary range?
- Verkada lists $180,000–$300,000 for this role.
- How much experience is required?
- At least 7 years of relevant experience for this Software Engineering Manager - Intercom role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Backend, Frontend, SaaS.
- What seniority level is this role?
- Verkada targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Software Engineering Manager - Intercom role at Verkada.
From the original posting
Who We Are
About the Team
We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio. And we have a lot more to build.
We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.
What You'll Do
- As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
- While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
- You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
- Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs
- Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value
- Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process
What You Bring
- 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
- 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
- A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
- Deep understanding of enterprise SaaS
- Experience with both backend and frontend
- Experience working in an agile software development environment
- Eye for design, product details, and polish
- Working knowledge of at least one server-side framework and one database system
- Degree in Computer Science or related Engineering field
Annual Pay Range
Verkada Is An Equal Opportunity Employer
Standard company text repeated across Verkada's postings is omitted here.