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Software Engineering Manager - Intercom

Lead the Intercom team at Verkada, focusing on scaling a rapidly expanding product line with a strong emphasis on user experience.

Location
San Mateo, CA United States
Compensation
$180k–$300k/yr
Level
lead
Type
full time

Posted by employer 5 months ago

First seen on Joblaze 1 week ago

Last verified on the company career page 1 day ago

Apply at Verkada → Save job Scanned from verkada.com

Role intensity

20% coding — mostly leadership/strategy

AI in the day-to-day

null

Requirements

Experience
7+ years
Education
Bachelor's degree

Not disclosed in this posting: work arrangement, visa sponsorship.

Joblaze summary

In the role of Software Engineering Manager for the Intercom team at Verkada, the individual will oversee the development and scaling of a cutting-edge intercom system, focusing on both team leadership and technical strategy. Key skills include a strong background in enterprise SaaS, experience with both frontend and backend technologies, and a product-first mindset. This position is ideal for someone with a proven track record in managing engineering teams and a passion for creating user-centric solutions. The team operates with a startup mentality, emphasizing autonomy and ownership in a rapidly growing product line.

Joblaze insights

Quick facts

What's the salary range?
Verkada lists $180,000–$300,000 for this role.
How much experience is required?
At least 7 years of relevant experience for this Software Engineering Manager - Intercom role.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, Backend, Frontend, SaaS.
What seniority level is this role?
Verkada targets lead candidates for this position.
Is this full-time or contract?
Full-time for this Software Engineering Manager - Intercom role at Verkada.

From the original posting

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About the Team

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio. And we have a lot more to build.

We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team.

What You'll Do

  • As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets
  • While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features
  • You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads.
  • Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs
  • Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value
  • Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process

What You Bring

  • 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance.
  • 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences
  • A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it.
  • Deep understanding of enterprise SaaS
  • Experience with both backend and frontend
  • Experience working in an agile software development environment
  • Eye for design, product details, and polish
  • Working knowledge of at least one server-side framework and one database system
  • Degree in Computer Science or related Engineering field

Annual Pay Range

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range
$180,000$300,000 USD

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.

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