Senior Solutions Engineer | Tokyo, Japan | Remote
Join Grafana Labs as a Senior Solutions Engineer to drive customer success and technical engagement in a fully remote role.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
AI in the day-to-day
Grafana Labs utilizes AI tools in its recruitment process to assist in matching information provided in CVs to job postings.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In this role, the Senior Solutions Engineer at Grafana Labs engages directly with customers to understand their needs and demonstrate how Grafana's technology can address their challenges. The position requires a strong technical background, particularly in open-source technologies and metrics monitoring, along with excellent communication skills to bridge the gap between customers and internal teams. This role is ideal for someone with over five years of pre-sales experience who thrives in a collaborative, fast-paced environment. Grafana Labs emphasizes a culture of transparency and innovation, making it a fitting place for those passionate about meaningful work.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze August 11, 2026. Last confirmed on Grafana Labs's careers page October 9, 2026.
- Starts above 5% of 1307 comparable senior sales/marketing roles we track (median $150,000 across 226 companies).
Quick facts
- Is the Senior Solutions Engineer | Tokyo, Japan | Remote role remote?
- Yes — Grafana Labs lists this as a fully remote position.
- What's the salary range?
- Grafana Labs lists JPY 14,000,000–JPY 18,500,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Solutions Engineer | Tokyo, Japan | Remote role.
- What seniority level is this role?
- Grafana Labs targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Solutions Engineer | Tokyo, Japan | Remote role at Grafana Labs.
From the original posting
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.
The Opportunity:
Make a difference.
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You’ll Be Doing:
- Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
- Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
- Deliver product and technical presentations to potential and existing customers
- Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
- Drive product conversations based on need and problems with customers
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes You a Great Fit:
- Located in Tokyo, Japan
- 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
- Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
- You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically
- Experience with sales methodologies like MEDD(P)ICC is a plus.
Compensation & Rewards:
The OTE range we have for Japan is 14m - 18.5m JPY. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
#LI-Remote
Standard company text repeated across Grafana Labs's postings is omitted here.