What's the salary range?

Elastic lists $113,100–$178,900 for this role.

What's the tech stack?

Joblaze extracted these technologies from the posting: Elastic Stack, Linux, Unix.

What seniority level is this role?

Elastic targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Support Engineer - 3rd Shift role at Elastic.

Senior Support Engineer - 3rd Shift at Elastic

Joblaze summary

In this role, the Senior Support Engineer focuses on delivering expert technical assistance to U.S. Federal customers, ensuring issues are resolved within established service level agreements. Candidates should possess a strong technical background in areas such as system administration or network engineering, with experience in Linux/Unix environments and familiarity with the Elastic Stack being advantageous. This position is well-suited for individuals with a proven track record in technical support who thrive in collaborative, fast-paced settings.

Joblaze insights

Listed yesterday — first seen on Joblaze October 2, 2026. Last confirmed on Elastic's careers page October 3, 2026.
Salary band is below the typical range for comparable tech roles (median ~$126,887).
Starts above 7% of 55 comparable senior other roles in United States that list Linux we track (median $155,000 across 15 companies). See Linux salary trends
Linux appears in 3.8% of 2446 comparable senior other roles in United States; Unix appears in 0.1% of 2446 comparable senior other roles in United States.

Quick facts

What's the salary range?: Elastic lists $113,100–$178,900 for this role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Elastic Stack, Linux, Unix.
What seniority level is this role?: Elastic targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Support Engineer - 3rd Shift role at Elastic.

From the original posting

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Elastic’s Support team is unlike any other on Earth: while we are spread across more than 12 time zones and 28 countries, we operate as a unit. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and human yet ambitious, direct, and comprehensive. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a team. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love.

We are requiring Support Engineers hired under this listing to work four ten-hour US overnight shifts either Sunday-Wednesday or Wednesday-Saturday. For training purposes, the selected candidate will work during the day US-East for three to six months before changing to overnight shifts. Candidates will be expected to work this shift for 18 months prior to consideration for other positions. Candidates will be required to undergo US Government background checks if selected, potentially including vetting for Public Trust.

What You Will Be Doing

Providing an expert level of service to our US Federal customers
Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
Maintain strong relationships with our customers for the delivery of technical support
Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
Work across multi-cultural and geographically distributed teams

What You Bring

Ability to operate in a small team and with an eye for confidentiality
Proven experience in Technical Support in a technology businesses
A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
Strong verbal and written communication skills in English
A customer oriented focus
Experience in a Linux/Unix environment
Experience with the Elastic Stack preferred

Bonus Points

Experience supporting US Government entities in some capacity
Knowledge of databases or search software technologies
Experience with SaaS and/or Distributed systems
You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach
Proven strong technical understanding of software products
Collaboration with Developer teams on escalation issues
Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

$113,100—$178,900 USD

The typical starting salary range for this role in the select locations listed above is:

$135,900—$215,100 USD

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