Senior Support Engineer
Join Obsidian Security as a Senior Support Engineer to tackle complex technical issues and enhance support automation in a growing SaaS security company.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Obsidian uniquely detects anomalous OAuth token activity and manages integration risks.
Not disclosed in this posting: years of experience, visa sponsorship.
Benefits
Joblaze summary
The Senior Support Engineer at Obsidian Security plays a critical role in managing complex, high-severity technical issues while also developing automated solutions to enhance support efficiency. This position requires a strong background in technical support for B2B SaaS products, with a focus on APIs, identity, and authentication. Ideal candidates will have experience in building automation tools and a knack for transforming intricate problems into scalable solutions. Obsidian is rapidly evolving its support function, making this role suitable for those comfortable with ambiguity and innovation.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Obsidian Security's career page.
- Obsidian Security has 24 other open roles including Chief Information Security Officer (CISO), Enterprise Account Executive - East (New York), Senior Threat Research Engineer – Taiwan.
- 1494 active SaaS roles on Joblaze right now.
- 488 active APIs roles on Joblaze right now.
- 350 active Automation roles on Joblaze right now.
- Salary band is below the typical range for Security roles (median ~$168,000).
- Pays more than 16% of the 635 salaried SaaS roles we track (median $152,000). See SaaS salary trends
Quick facts
- Is the Senior Support Engineer role remote?
- It's hybrid — Obsidian Security expects some on-site time in US Remote (East/Central).
- What's the salary range?
- Obsidian Security lists $100,000–$130,000 for this role.
- Where is the role based?
- Obsidian Security is hiring for this position in US Remote (East/Central).
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Authentication, Automation, Cybersecurity, Identity, SaaS.
- What seniority level is this role?
- Obsidian Security targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Support Engineer role at Obsidian Security.
From the original posting
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.
Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured.
With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.
With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.
Senior Support Engineer
Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support
About the role
Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.
This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.
What you'll do
- Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
- Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
- Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
- Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
- Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
- Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
- Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
- A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
- Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
- Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
- The ability to translate messy, one-off escalations into repeatable, automatable solutions.
- Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
- Scripting or coding ability, for example Python, and comfort debugging at the API level.
- Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
- Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com
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