Senior Technical Account Manager

The Role:

As an Airbyte Senior Technical Account Manager, you will have a unique opportunity to elevate your career and make an immediate impact in the rapidly growing data infrastructure sector. In this role, you will play a pivotal part in helping customers implement and adopt our products while serving as their advocate within the company. This includes collaborating with Go-to-Market (GTM), Product, and Engineering teams to refine and enhance the onboarding, implementation, and growth experiences for enterprise customers. You will also work closely with cross-functional teams to support both sales and post-sales efforts, driving improved qualification, faster deal cycles, and higher levels of customer satisfaction and retention. Joining us at this stage means you’ll be on the ground floor of a rapidly expanding Series B startup, with significant opportunities for professional growth and advancement.

What You’ll Do:

Technical Implementation

• Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best practices.

• Guide customers throughout their customer journey by leveraging your technical expertise and stepping in with hands-on support when needed.

• Deep Kubernetes expertise, including hands-on troubleshooting of workloads, pods, networking, storage, and resource management in production.

• Deep understanding of database technologies, including SQL, CDC (Change Data Capture), database replication, and data synchronization concepts, with the ability to troubleshoot complex data movement issues.

• Strong knowledge of REST APIs, including HTTP methods, authentication (OAuth, API keys, JWT), webhooks, and JSON, with the ability to troubleshoot complex integration issues.

• Advise customers on integrating LLM-based tooling into their existing data infrastructure alongside Airbyte connectors.

Client Engagement

• Work directly with clients’ technical teams to understand their needs and tailor solutions accordingly.

• Managing technical success by collaborating with Airbyte’s technical support, Product, and Engineering teams to address issues and deliver new features.

• Help clients evaluate and adopt AI agent frameworks to build autonomous data agents that leverage Airbyte as a data source.

Cross-Department Collaboration

• Collaborate with Sales to identify and drive potential growth opportunities with customers.

• Act as the internal source of truth for customer technical requirements, expectations, and needed functionalities.

• Partner with Product and Engineering teams to surface customer needs, influencing the roadmap.

Advocacy and Evangelism

• Demonstrate the use and best practices of Airbyte’s offering to clients and at industry events.

• Serve as a brand ambassador promoting the organization’s mission and fostering relationships with key stakeholders.

• Evangelize best practices for building AI-ready data stacks.

• Create and deliver technical content (blog posts, demos, conference talks) showcasing how Airbyte enables modern AI architectures.

What You’ll Need:

• 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role.

• Deep, hands-on Kubernetes experience in production environments. You should be comfortable directly troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues rather than solely advising customers at a high level.

• 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields (startup implementation experience is a bonus).

• Hands-on experience with one or more AI frameworks.

• Exposure to AI agent frameworks and prompt engineering best practices is a strong plus.

• Proven track record of supporting products that directly impact business productivity.

• Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success.

• Strong interpersonal and presentation skills.

Location:

• Remote from New York City, supporting East Coast Timezone