Is the Senior Technical Services Engineer role remote?

It's hybrid — MongoDB expects some on-site time in Tokyo, Japan.

Where is the role based?

MongoDB is hiring for this position in Tokyo, Japan.

What's the tech stack?

Joblaze extracted these technologies from the posting: APIs, AWS, Azure, C++, GCP, Go.

What seniority level is this role?

MongoDB targets senior candidates for this position.

Is this full-time or contract?

Full-time for this Senior Technical Services Engineer role at MongoDB.

Senior Technical Services Engineer at MongoDB

Joblaze summary

The Senior Technical Services Engineer at MongoDB focuses on providing direct support to technology partners and managing complex technical issues that span multiple vendors. This role requires proficiency in various programming languages and hands-on experience with systems engineering, cloud services, and database management. It is suited for experienced professionals with a strong background in technical support and partner engagement, particularly those familiar with MongoDB and its ecosystem. The position emphasizes collaboration and knowledge sharing within a team dedicated to ensuring optimal customer outcomes.

Joblaze insights

Listed today — first seen on Joblaze October 24, 2026. Last confirmed on MongoDB's careers page October 24, 2026.
This exact title is also open at 1 other location at MongoDB: Mexico City.

Quick facts

Is the Senior Technical Services Engineer role remote?: It's hybrid — MongoDB expects some on-site time in Tokyo, Japan.
Where is the role based?: MongoDB is hiring for this position in Tokyo, Japan.
What's the tech stack?: Joblaze extracted these technologies from the posting: APIs, AWS, Azure, C++, GCP, Go.
What seniority level is this role?: MongoDB targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Technical Services Engineer role at MongoDB.

From the original posting

We are looking to speak to candidates who are based in Tokyo for our hybrid working model.

Required

Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL). Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Experience working with APIs and using it to integrate with 3rd party technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc.
Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
Experience analyzing and troubleshooting issues holistically, from the application tier through the database, down to storage
Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor
Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP
Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing
Experience building solutions involving application workloads and use cases.

Preferred

Experience using or managing MongoDB preferred
Experience in one or more programming languages developing applications using a NoSQL or SQL database.
Strong understanding of authentication systems such as LDAP, Kerberos, AD
Experience using distributed version control systems, and in particular git
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
Experience in working software product teams, and familiarity with product release processes from planning to release.

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training.
In 6 months, you will be comfortable working frontline with our customers and partners. You will also complete the MongoDB Certified DBA Associate exam.
In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.

Responsibilities

Direct partner support

In-market support for technology partners to ensure good customer outcomes
Development support through the Design-Win process — helping partners get to market via MongoDB best practices and solution interoperability guidance
Acting as the domain expert/context source for partner-related matters
Actively monitoring partner-related cases to ensure correct handling
Facilitating partner engagement as needed
Onboarding partners: documenting contacts, establishing escalation paths, setting up communication channels (Slack, recurring review/check-in cadence)
Partners Center of Excellence work per onboarded partner: building a partner-specific knowledge base, technology reviews of the partner's solution/integration, reviewing partner solution releases for known MongoDB issues, maintaining as-built documentation (deployment architecture, product/solution matrix, known issues), communicating best practices, and building a risk mitigation plan

Support joint/mutual customers

Leading multi-vendor collaboration when an issue's root cause spans multiple vendors
Managing mutual support systems and case-handling processes
Managing partner escalation contacts and processes

Program-level objectives the role serves

Centralized point of contact within Technical Services for partner-account support matters
Knowledge hub within TS for all partner-related information
Minimizing technical-interoperability risk for mutual customers

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

MongoDB is an equal opportunities employer.

Requisition ID

3273551312

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