Service delivery manager
Join Watershed as a Service Delivery Manager to oversee the delivery of Data Ingestion service packages for clients.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 8 hours ago
What you'll build
- Own end-to-end delivery of Data Ingestion service packages
- Lead discovery to understand customer data sources
- Set clear timelines with customers
- Track work against quoted hours
- Proactively surface risks
Must have
- 3-6 years of experience delivering client services in B2B software or consulting
- Directly owned client relationships
- Customer obsessed and operate with high ownership
- Detail-oriented with strong organization skills
- Identify risks proactively
Nice to have
- Experience in a high-volume environment
Practical constraints
- Must be willing to work from an office 4 days per week
Requirements
- Experience
- 3–6 years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Service Delivery Manager at Watershed is responsible for overseeing the complete delivery of Data Ingestion service packages, ensuring that projects are scoped, planned, and executed effectively to meet customer needs. This role requires expertise in managing client relationships and a strong focus on detail, as well as the ability to navigate complex data landscapes and coordinate with various stakeholders. Ideal candidates will have 3-6 years of experience in B2B software or consulting, demonstrating a proactive approach to problem-solving and risk management. Watershed's collaborative environment emphasizes accountability and customer satisfaction.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 11, 2026. Last confirmed on Watershed's careers page November 8, 2026.
- This exact title is also open at 1 other location at Watershed: Mexico City.
Quick facts
- Is the Service delivery manager role remote?
- It's hybrid — Watershed expects some on-site time in New York City.
- How much experience is required?
- 3–6 years of relevant experience for this Service delivery manager role.
- Where is the role based?
- Watershed is hiring for this position in New York City.
- What seniority level is this role?
- Watershed targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Service delivery manager role at Watershed.
From the original posting
The role
We’re looking for a customer-focused and detail-oriented individual to be a Service Delivery Manager on our Customer Data Services team. You’ll own the delivery of our Data Ingestion service packages end‑to‑end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on‑time, on‑budget experience that accelerates customer time-to-value. You’ll work closely with our customers, external partners, and with internal stakeholders such as Data Specialists, Customer Success Managers, and Sustainability Data Advisors to ensure the successful delivery of our services.
You will:
Own end‑to‑end delivery of Data Ingestion service packages: Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams
Scope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutions.
Align on timelines and hold accountability: Set clear, reasonable timelines with customers and in collaboration with partners; sequence dependencies across internal and customer teams. Hold internal collaborators and customers accountable to milestones; renegotiate timelines transparently when inputs change.
Control service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget. Identify out‑of‑scope requests; manage change to protect margin and customer trust.
Identify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalations.
You might be a fit if you:
Have 3-6 years of experience delivering client services in B2B software or consulting
Have directly owned client relationships and are energized by solving client problems
Are customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being asked.
Are detail-oriented with strong organization skills; you keep scope, timelines, and artifacts tight and current.
Identify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffs.
Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment.
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