Joblaze summary

In the role of Signature Concierge at Neko Health, the individual is responsible for managing the entire journey of premium members, ensuring a seamless and personalized experience from onboarding to follow-up. Key skills include a background in luxury hospitality, exceptional communication abilities, and strong organizational skills to handle complex interactions with discretion. This position is ideal for service-oriented professionals who excel in high-touch environments and are adept at building collaborative relationships across various teams. Neko Health emphasizes a culture of innovation and preventative care, making this role pivotal in enhancing member satisfaction.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 5, 2026. Last confirmed on Neko Health's careers page October 21, 2026.

Quick facts

How much experience is required?: At least 3 years of relevant experience for this Signature Concierge - Miami role.
Is this full-time or contract?: Full-time for this Signature Concierge - Miami role at Neko Health.

From the original posting

Role purpose

Be the defining voice of Neko's most premium member experience. As a Neko Signature Concierge, you will manage Signature member journeys end-to-end — from onboarding and clinic visits through to follow-up and ongoing support — ensuring every interaction reflects the highest standards of hospitality, discretion, and personalised care. This is a role for a service-driven professional who thrives in high-touch environments, balances warmth with precision, and is passionate about creating experiences that feel genuinely exceptional at every touchpoint.

What you'll be deliver in the first 6-12 months

Every Signature member receives a seamless, personalised end-to-end experience — from first contact through clinic visit to follow-up — with all actions completed within defined SLAs.
A Signature Member Playbook is in place, covering SOPs, tone of voice guidelines, and escalation protocols — raising consistency and quality across every touchpoint.
Signature member clinic visits are flawlessly coordinated: every centre is prepared, every member is personally greeted, and any issues are resolved before they escalate.
Cross-functional relationships with product, marketing, legal, and clinic teams are strong, enabling smooth rollout of new Signature features, processes, and system improvements.

Requirements

• Proven experience in luxury hospitality, concierge services, or a high-touch customer support environment

• Exceptional written and verbal communication skills; warm, polished, and adapted to a premium audience

• Strong organisational skills and meticulous attention to detail across complex, multi-stakeholder journeys

• Demonstrated ability to manage sensitive member information with discretion and professionalism

• Proactive mindset — anticipates member needs and resolves issues before they surface

• Comfortable working across scheduling, CRM, and case management platforms (e.g. Zendesk)

• Ability to build collaborative relationships across internal teams including operations, marketing, product, and clinic staff

Preferred

• Experience supporting VIP, executive, or international clients in a concierge or personal assistant capacity

• Language skills or cultural sensitivity, beneficial for supporting Signature members across markets

• Familiarity with healthcare environments or regulated service settings

• Experience contributing to process documentation, SOPs, or playbook development

Standard company text repeated across Neko Health's postings is omitted here.

Signature Concierge - Miami

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