Solution Engineer (Product Expert) | Housing

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

About The Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

Key Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements

• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration

• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes

• Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts

• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues

• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area

• Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support

• Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.
We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company

• Willingness to travel up to 20% to meet and engage with prospective clients

• Strong understanding of product development and launch processes

• Excellent problem-solving skills and the ability to troubleshoot technical issues

• Experience working with cross-functional teams, including engineering, operations, and product management

• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders

• Familiarity with customer relationship management (CRM) tools and support ticketing systems

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Experience with QA processes and developing self-serve tools is a plus

• Ability to work independently and as part of a team, with a proactive approach to problem-solving and support

• Willing to work in person at our office 4-5 days per week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

• Equity in the company

• Fully paid parental leave

• Unlimited vacation and paid holidays

Job Compensation Range

The salary range for this role is $135,000 - $200,000 CAD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.