Join OpenGov as a Senior Customer Success Manager to drive retention and expansion for high-value enterprise accounts.
Posted by employer 16 hours ago
First seen on Joblaze 9 hours ago
Last verified on the company career page 9 hours ago
What you'll build
- Manage high-value customer accounts
- Drive predictable adoption and retention
- Connect with senior stakeholders
- Advocate for customer satisfaction
- Lead regional user groups
Must have
- 5+ years of account management or customer success experience
- Outstanding communication and negotiation skills
Nice to have
- Sales training methodologies
- Graduate Degree
Practical constraints
- Willingness to travel as required
AI in the day-to-day
OpenGov integrates AI to drive innovation and improve government interactions.
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Customer Success Manager at OpenGov, the individual is responsible for managing a portfolio of approximately 20 high-stakes enterprise accounts, focusing on retention and expansion. Key skills include expertise in SaaS account management, strong communication abilities, and proficiency in tools like Salesforce and G-Suite. This position is suited for a seasoned professional with a proven track record in customer success, particularly within complex technology environments. The role also involves collaboration with sales and product teams to enhance customer engagement and drive product adoption.
Joblaze insights
- Listed today — first seen on Joblaze October 21, 2026. Last confirmed on OpenGov's careers page October 21, 2026.
- Salary band is in line with the typical range for comparable tech roles (median ~$129,391).
- Starts above 29% of 1262 comparable senior other roles in United States we track (median $144,000 across 187 companies).
Quick facts
- What's the salary range?
- OpenGov lists $130,000–$145,000 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Sr. Customer Success Manager - Boston, MA role.
- What seniority level is this role?
- OpenGov targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. Customer Success Manager - Boston, MA role at OpenGov.
From the original posting
Job Summary:
As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team. You will manage our most complex, high-stakes enterprise relationships, ensuring long-term health, churn prevention, and expansion within your assigned portfolio of ~20 accounts. Beyond managing your own portfolio, you will partner with Sales and Product leadership to refine our go-to-market strategy and serve as a mentor to the broader CS organization. This is a role for a strategically-minded senior CS professional who thrives on over-achieving retention targets and driving digital transformation at scale.
Key Responsibilities
Portfolio Ownership: Take direct accountability for the net retention, renewals, and enterprise usage of a high-value customer base across OpenGov’s portfolio of products.
Solution Prescription: Leverage comprehensive customer success plans to help align OpenGov’s products to customers’ unique goals, driving predictable adoption, retention & expansion.
Executive Influence: Proactively identify and connect with senior stakeholders—including Finance Directors, City Managers, and Council Members—to align OpenGov’s value with their strategic initiatives.
Cross-Functional Leadership: Work as a bridge between customers and OpenGov’s Product and Field leadership to drive product improvements and resolve high-priority escalations.
Customer Advocacy: Manage and advocate for a large list of accounts, maintaining high satisfaction through rapid issue resolution and proactive escalation management.
Community Building: Travel to engage customers in person and lead regional user groups to accelerate product value and foster a community of power users.
Operational Excellence: Complete advanced OpenGov training to become an expert in our unique sales approach and product messaging, then apply those insights to mentor junior CSMs.
Requirements and Preferred Experience
Senior SaaS Experience: 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment.
Proven Over-Achievement: A consistent track record of exceeding quarterly retention and revenue goals.
Executive Presence: Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level.
Industry Knowledge: Rapid ability to master OpenGov’s product verticals, including local/state government, special districts, and higher education.
Technical & Business Acumen: Highly proficient in Salesforce, G-Suite, and modern CS platforms; able to translate technical features into business outcomes.
Education: Bachelor’s degree required; Sales training methodologies (e.g., MEDDIC, Challenger) or a Graduate Degree is a major plus.
Travel: Willingness and ability to travel as required to meet customers and lead regional events.
Compensation
Boston, MA: $130,000 - $145,000
Why OpenGov?
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Professional development and growth opportunities
Standard company text repeated across OpenGov's postings is omitted here.