Sr. Customer Success Manager, Enterprise (TOLA)
Manage strategic customer relationships to drive adoption, retention, and value delivery in a senior role at Abnormal Security.
Skills & Technologies
AI in the day-to-day
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews.
Requirements
- Experience
- 8+ years
- Education
- Bachelor's degree
Benefits
Joblaze summary
In the role of Senior Customer Success Manager at Abnormal Security, the individual will oversee strategic customer relationships, focusing on adoption, retention, and value delivery for enterprise accounts. Key skills include a strong background in enterprise SaaS, technical familiarity with internet and networking technologies, and proficiency in CRM tools like Salesforce. This position is ideal for someone with over eight years of experience in customer success or related fields, particularly those comfortable engaging with executive stakeholders. The role emphasizes collaboration across teams to enhance customer satisfaction and drive account growth.
Joblaze insights
- Listed 11 days ago on Joblaze — tracked directly from Abnormal Security's career page.
- Abnormal Security has 84 other open roles including Senior Security Engineer, Senior Salesforce Administrator, GTM Systems, Enterprise Sales Engineer (Ohio Valley).
- 470 active Salesforce roles on Joblaze right now.
- 115 active Jira roles on Joblaze right now.
- Salary band is in line with the typical range for Sales/Marketing roles (median ~$148,700).
- Pays more than 51% of the 275 salaried Salesforce roles we track (median $136,000). See Salesforce salary trends
Quick facts
- What's the salary range?
- Abnormal Security lists $139,440–$164,000 for this role.
- How much experience is required?
- At least 8 years of relevant experience for this Sr. Customer Success Manager, Enterprise (TOLA) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Jira, Salesforce.
- What seniority level is this role?
- Abnormal Security targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. Customer Success Manager, Enterprise (TOLA) role at Abnormal Security.
From the original posting
About the Role
As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes.
Who you are
- Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals
- Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes
- Effective communicator with the ability to present complex ideas clearly across a range of audiences
- Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset
What you will do
- Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight
- Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
- Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments
- Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts
- Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction
- Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
- Represent the customer voice internally, providing structured feedback to Product and other teams
- Support knowledge sharing and contribute to internal process development or mentoring where relevant
Must Haves
- 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- Proven track record managing complex customer relationships, including executive-level stakeholders
- Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
- Technical familiarity with internet and networking technologies; experience with security products is a plus
- Proficiency in CRM and support tools such as Salesforce and Jira
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
#LI-MC2
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.