Define product strategy and drive engagement and retention for Kraken's mobile and web applications.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Define product strategy and roadmap for engagement and loyalty
- Own key product metrics such as retention rate and LTV
- Drive product development across the full lifecycle
- Develop and implement growth loops and in-product mechanics
- Collaborate with Engineering, Design, and Analytics
Must have
- 5+ years of product management experience
- 2+ years focused on engagement, retention, or lifecycle growth
- Strong analytical skills
- Experience in growth product management
- Track record of launching successful engagement features
Nice to have
- Experience working with both mobile and web apps
- Enthusiasm for Bitcoin and the cryptocurrency ecosystem
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Senior Product Manager for LTV and Retention at Kraken focuses on enhancing user engagement and loyalty across the company's mobile and web platforms. This role requires expertise in product management, particularly in retention strategies and growth metrics, with a strong emphasis on data-driven decision-making and user behavior analysis. Ideal candidates have over five years of experience, including a background in crypto or fintech, and possess strong communication skills to collaborate effectively across teams. Kraken's long-standing presence in the crypto space adds a layer of depth to the role, appealing to those passionate about financial technology.
Joblaze insights
- Listed yesterday on Joblaze — tracked directly from Kraken's career page.
- Kraken has 82 other open roles including Affiliate Lead - Consumer, KOL Lead, Spain & Iberia, Engineering Operations Specialist - Consumer.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Sr Product Manager - LTV and Retention role.
- What seniority level is this role?
- Kraken targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr Product Manager - LTV and Retention role at Kraken.
From the original posting
Building the Future of Open Finance
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.
The team
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Consumer Trading is a full-stack team behind the Consumer experience in Kraken mobile and web applications. Our flagship product allows our clients to instantly buy, sell, convert any combination of stocks, cryptocurrencies and cash. You’ll be a critical member of the Engage group, responsible for building long-term product value and loyalty across our Kraken products—on both mobile and web.
The opportunity
Define the product strategy and roadmap for engagement and loyalty across Kraken and Pro, aligning it with our growth goals and business unit objectives.
Own key product metrics such retention rate, session frequency, and LTV.
Drive product development across the full lifecycle—from discovery and validation to launch and iteration—with a focus on utility, repeat usage, and behavioral reinforcement
Develop and implement growth loops and in-product mechanics that encourage usage frequency and depth, including gamification, rewards, social features, and habit-forming design
Collaborate with Engineering, Design, and Analytics to run A/B and multivariate tests at scale, leveraging results to make fast, data-informed decisions
Partner with Marketing and Lifecycle teams to build targeted engagement campaigns and personalized messaging strategies (e.g., push, in-app, email) based on behavioral insights
Design and refine client segmentation frameworks to personalize the experience and optimize journeys
Collaborate closely with Business Leads for Consumer and Pro segments to align product goals with user personas, market demands, and business objectives
What you bring
5+ years of product management experience, with 2+ years focused on engagement, retention, or lifecycle growth (preferably in crypto or fintech)
Strong analytical skills with a proven ability to use data to drive decision-making
Experience in growth product management with a solid understanding of experimentation, funnel optimization, and behavioral psychology
A track record of launching successful engagement features such as notifications systems, loyalty/rewards programs, or community-driven features
Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers
Deep empathy for users combined with a strong business sense
Strong communication and stakeholder management skills; you can influence at multiple levels of the organization
Experience working with both mobile and web apps, and comfort navigating technical conversations with engineers
Enthusiasm for Bitcoin and the cryptocurrency ecosystem, with a deep belief in our mission
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Our commitment
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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