Joblaze summary

In the role of Sr. Software Engineer for Customer Experience Intelligence at Databricks, the individual will focus on developing AI-driven systems that enhance customer support by automating issue diagnosis and solution delivery. Key skills include extensive full-stack development experience, familiarity with distributed systems, and a strong background in automation tooling. This position is ideal for seasoned engineers who have successfully managed complex projects and are adept at collaborating across multiple teams. Databricks emphasizes a culture of innovation and technical excellence, making it a dynamic environment for impactful work.

Joblaze insights

Listed about 6 months ago — first seen on Joblaze April 14, 2026. Last confirmed on Databricks's careers page October 27, 2026.
Salary band is below the typical range for AI/ML roles (median ~$190,000).
Starts above 29% of 131 comparable senior ai/ml roles in United States that list AI/ML we track (median $180,200 across 51 companies). See AI/ML salary trends
AI/ML appears in 41.5% of 552 comparable senior ai/ml roles in United States; developer tooling appears in 0.2% of 552 comparable senior ai/ml roles in United States.

Quick facts

What's the salary range?: Databricks lists $164,200–$225,700 for this role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, APIs, AWS, Azure, GCP, ML-assisted systems.
What seniority level is this role?: Databricks targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Sr Software Engineer- Customer Experience Intelligence (CXI) role at Databricks.

From the original posting

P-1651

At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our customers can turn deep data insights into business impact.

Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges — from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we’re only getting started.

As a Sr. Software Engineer for Customer Experience Intelligence, you will architect and deliver Databricks' AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT, Security, Legal, Marketing, and other knowledge-worker workflows, with a roadmap toward broader productization.

The Impact You Will Have:

Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company.
Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems.
Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution.
Enterprise-Grade Observability: Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms for critical AI-driven business decisions.
Cross-Functional Leadership: Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders across various organizations to unblock dependencies and align roadmaps.
Raise the Bar: Set a high engineering bar for backend code quality, system performance, and architectural maintainability in line with Databricks standards.
Mentor and Cultivate: Mentor engineers and subject matter experts (SMEs) across Software, Support, and internal operations teams.

What we look for:

BS or higher degree in Computer Science or a related field.
Experience in large projects similar to those described, including automation tooling, distributed systems, and API’s
Extensive full stack development experience
Proven success designing and deploying production-grade automation in complex technical environments
Hands-on experience with ML-assisted systems, decision support, or agentic automation
Deep familiarity with distributed data platforms, developer tooling, and large-scale infrastructure systems
Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range

$164,200—$225,700 USD

About Databricks

Benefits

Standard company text repeated across Databricks's postings is omitted here.

Sr Software Engineer- Customer Experience Intelligence (CXI)

The Impact You Will Have:

What we look for:

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