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Staff Machine Learning Scientist

Location
London, England
Compensation
Not disclosed
Level
staff
Type
full time · Hybrid

Posted by employer 1 year ago

First seen on Joblaze 6 months ago

Last verified on the company career page 1 day ago

Requirements

Experience
5–8 years
Education
Master's degree

Not disclosed in this posting: compensation, visa sponsorship.

Benefits

Flexible Holidays Equity/Stock Options Remote Work Lunch Provided Cycle-to-Work Scheme Health Insurance Parental Leave

Joblaze summary

In this role, the Staff Machine Learning Scientist at Intercom's Fin will focus on developing and implementing machine learning features that enhance customer support capabilities. The position requires strong programming skills and a solid background in applied machine learning, ideally with experience in leading technical teams. This role is suited for seasoned professionals with a proven track record of impactful contributions in data science or software development. The team emphasizes rapid prototyping and collaboration with product and design functions to deliver effective ML solutions.

Joblaze insights

  • Listed about 6 months ago — first seen on Joblaze April 15, 2026. Last confirmed on Intercom's careers page October 27, 2026.
  • This exact title is also open at 1 other location at Intercom: Dublin, Ireland.

Quick facts

Is the Staff Machine Learning Scientist role remote?
It's hybrid — Intercom expects some on-site time in London, England.
How much experience is required?
5–8 years of relevant experience for this Staff Machine Learning Scientist role.
Where is the role based?
Intercom is hiring for this position in London, England.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, Bayesian methods, Deep Learning, NLP, SQL, clustering.
What seniority level is this role?
Intercom targets staff-level candidates for this position.
Is this full-time or contract?
Full-time for this Staff Machine Learning Scientist role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

Fin's Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

  • Play an active role in hiring, mentoring and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence
  • Identify areas where ML can create value for our customers
  • Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders
  • Conduct exploratory data analysis and research - Deeply understand the problem area
  • Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed
  • Perform offline evaluation to gather evidence an algorithm will work
  • Work with engineers to bring prototypes to production
  • Plan, measure & socialize learnings to inform iteration
  • Partner deeply with the rest of team, and others, to build excellent ML products

What skills might I need?

  • 5-8 years applied ML experience
  • Previous background in a senior/staff role (data science, software development or academic)
  • Significant, demonstrated impact that your work has had on the product and/or the teams
  • Strong programming skills
  • Experience as the primary technical leader for a team
  • Strong communication skills, both within engineering teams and across disciplines.
  • Comfort with ambiguity
  • Typically have advanced education in ML or related field (e.g. MSc)
  • Scientific thinking skills

Bonus skills & attributes

  • Track record shipping ML products
  • PhD or other experience in a research environment
  • Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
  • Strong stats or math background
  • Visualization, data skills, SQL, matplotlib, etc.

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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