Staff Product Manager - Deployment Excellence

Location: Bothell, US
Travel: Up to 25% domestic and international travel
Job ID: 1772

The Role:

We are looking for a customer-obsessed, execution-driven Product Manager to build and scale IonQ's on-premises deployment motion as part of a new Deployment Excellence function. Embedded directly within IonQ's Quantum Computing product team, your mission is to define, build, and operate the repeatable program mechanisms that transform our deployment efforts into a standardized, predictable, and enterprise-grade delivery machine. You will play a pivotal role in accelerating how IonQ delivers the world's best quantum computers to solve the world’s most complex problems.

We need a self-starting, highly organized leader with a strong sense of ownership to help us continue to move quantum out of the lab and into the world of scientific and commercial utility. This requires strength across both technical and operational domains, constant intellectual curiosity, and the ability to effectively collaborate with a broad variety of internal and external stakeholders. Success in this role demands scale-oriented process thinking, technical credibility when working with engineering and science teams, and deep integrity in customer communications.

In this role, you hold ultimate accountability for how IonQ delivers on its commitments to on-premises quantum accounts. By orchestrating complex cross-functional mechanisms and stepping in as the near-term Customer Delivery Manager, you will transform live customer deployments into a proven, enterprise-grade delivery model that scales across the company.

If you're passionate about bringing order to ambiguity, energized by the operational challenge of delivering complex technology to demanding customers, and excited about the opportunity to make a significant impact on the trajectory of IonQ and the quantum computing industry at large, we'd love to hear from you!

Responsibilities:

• End-to-End Program Ownership & Delivery Assurance: Hold ultimate accountability for the successful, on-time, and predictable deployment of on-premises systems. Drive cross-functional execution across engineering, facilities, manufacturing, installation, and operations teams to ensure customers receive exactly what was committed—acting as the proactive orchestrator across technical teams who anticipates roadblocks, resolves cross-functional friction, and ensures successful go-live outcomes.
• Process Discovery & Architecture: Deep-dive into our current deployment reality to map existing handoffs across internal teams, diagnose operational friction points, and document the "ideal state" end-to-end deployment framework—from pre-sale qualification through final customer acceptance.
• Mechanism Building: Design and implement lightweight, highly repeatable program architecture (e.g., standard templates, reusable runbooks, cross-functional review cadences, escalation paths, and progress dashboards) that replace case-by-case coordination and synchronize execution across teams.
• Product Feedback Loop: Translate operational pain points and field deployment learnings directly into actionable input for Product Management to continuously improve the deployment experience.
• Hands-on Customer Delivery Execution: Own direct customer delivery management for initial on-prem accounts prior to handing a packaged delivery model off to Field teams — tracking deployment and bring-up milestones, and maintaining an extremely high bar for customer experience and communication throughout the customer journey.

Requirements:

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent real-world experience
• 12+ years of experience in technical program management, delivery leadership, or equivalent roles, in hardware, deep-tech, or otherwise complex systems environments
• A track record of leading cross-functional delivery of complex, multi-team programs for external customers, including ones with formal reporting and governance requirements
• World-class written and verbal communication skills, with a demonstrated ability to articulate complex topics to technical and non-technical audiences, including executives
• A demonstrated ability to act as a self-starting, high-accountability leader in ambiguous and challenging environments, driving impact through persistence and adaptability

Preferred Qualifications:

Preferred, but not required if you have a willingness and proven ability to learn quickly

• Experience delivering physical hardware or complex scientific instruments to customers, including the handoff from manufacturing to field deployment and bring-up
• Experience standing up or scaling a program-management, delivery, or process transformation function
• Familiarity with Quantum Computing, Quantum Information Science, or deep-tech R&D.
• Experience in Private Cloud Deployment, Scientific Computing, or High Performance Computing — their tools, users, business models, and operational challenges
• Direct experience with government contracting and milestone-based technical reporting for scientific or research missions (DARPA, DOE, NSF, or similar)

The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.