Staff Professional Services Operations Manager
Lead operations for Professional Services at GitLab, enhancing efficiency and visibility across teams in a fully remote environment.
Posted by employer 2 days ago
First seen on Joblaze 19 hours ago
Last verified on the company career page 19 hours ago
What you'll build
- Mature the PS operating cadence
- Establish connected capacity and resource management practices
- Improve visibility and deliver insights into project economics
- Partner with cross-functional teams to improve PSA and related tooling
- Document processes and build self-service reporting
Must have
- 10+ years’ experience in Professional Services Operations
- Deep understanding of PS business models
- Experience owning and developing forecasting and planning processes
- Experience with resource management and delivery operations
- Strong analytical and communication skills
Nice to have
- Experience integrating two or more services organizations
- Experience improving PS attach and deal structuring
- Experience with partner or channel delivery models
- Experience working in a distributed or all-remote organization
AI in the day-to-day
All team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.
Requirements
- Experience
- 10+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Staff Professional Services Operations Manager at GitLab focuses on enhancing operational efficiency within the Professional Services team by streamlining processes and improving resource management. Key skills include expertise in Professional Services Automation systems and a strong grasp of project economics, forecasting, and planning. This role is ideal for seasoned professionals with over a decade of experience in services operations, particularly in technology or subscription-based environments. The position emphasizes collaboration across various departments to drive improvements and align go-to-market strategies.
Joblaze insights
- Listed today — first seen on Joblaze September 25, 2026. Last confirmed on GitLab's careers page September 25, 2026.
- Salary band is below the typical range for Management roles (median ~$173,000).
- Starts above 8% of 24 comparable staff management roles in United States we track (median $178,018 across 16 companies).
Quick facts
- Is the Staff Professional Services Operations Manager role remote?
- Yes — GitLab lists this as a fully remote position.
- What's the salary range?
- GitLab lists $139,200–$235,200 for this role.
- How much experience is required?
- At least 10 years of relevant experience for this Staff Professional Services Operations Manager role.
- What seniority level is this role?
- GitLab targets staff-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Staff Professional Services Operations Manager role at GitLab.
From the original posting
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
About the role
Customer Experience Operations is building out the foundation needed to grow and support Professional Services at GitLab. We are looking for a Staff Professional Services Operations Lead to establish scalable operations across PS, supporting planning and resource management, operational tooling and cadences, delivery operations, financial performance, systems partnership, and go-to-market alignment.
Reporting to the Director of Customer Experience Operations, you will be a strategic and hands-on partner to PS leadership. You will help move the organization from manual, disjointed processes to connected, reliable, and increasingly automated ways of working. Your work will give leaders better visibility into pipeline, capacity, staffing, delivery economics, and growth and will ensure our teams have what they need to successfully deliver.
What you’ll do
- Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts.
- Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning.
- Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition.
- Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling.
- Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams.
- Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning.
- Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models.
- Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution.
What you’ll bring
- 10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business.
- Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements.
- Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue.
- Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations.
- Experience leading process and systems improvements across evolving organizations.
- Strong analytical, business judgment, communication, and stakeholder management skills.
- A pragmatic, hands-on approach to solving ambiguous operational problems.
- Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform.
- Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.
- Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance.
Nice to have
- Experience integrating two or more services organizations, operating models, or systems or driving operations transformation and maturity.
- Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle.
- Experience with partner, channel, or customer-funded delivery models.
- Experience working in a distributed or all-remote organization.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
How GitLab Supports Full-Time Employees
Standard company text repeated across GitLab's postings is omitted here.