Store Manager

New York City, NY - Upper West Side

About the role:

As Store Manager, you create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a Rothy’s brand ambassador, you enthusiastically bring the mission and values to life for our customers, employees, and community.

What you’ll do:

Team Leadership (35%)

• Proactively recruit, hire, onboard and develop a strong store team

• Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins

• Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and Rothy's product knowledge

• Lead the Division of Responsibility (DOR) program with your leadership team

• Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience

• Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team

• Create a positive and motivating team culture by actively identifying and acting on engagement opportunities

Customer Experience (50%)

• Lead and model Rothy’s Experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards

• Build customer loyalty through effective clienteling, working together with the team to strengthen long term relationships

• Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story

• Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching

• Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales

• Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience

Operational Excellence (15%)

• Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals

• Manage payroll, staffing, scheduling, and store expenses to meet business goals

• Oversee inventory processes including receiving, processing, damages, and stock accuracy

• Partner closely with Visual Merchandising and cross-functional teams to uphold brand standards and optimize product performance

• Use all company platforms and resources effectively for clear team communication and excellent operational execution

You are:

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:

  • Embrace Possibility. We dream BIG, really big

You have:

• 3 - 5 years of progressive retail leadership experience, ideally in a service focused environment

• A proven track record of achieving sales targets and driving business growth

• Good judgment on key work and core issues

• Ability to think critically and exhibit problem-solving skills

• Strong skills in coaching, talent development, and building engaged, high-performing teams

• Operational expertise, including scheduling, payroll, and inventory management

• The ability to stand/walk an entire shift

• The ability to lift, push carry or otherwise move up to 25 lbs

• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Our benefits:

• Generous paid time off

• 401k matching

• Comprehensive health plans for you and your family

• Supplemental mental health benefits

• Monthly wellness reimbursement

• Employee Discount Program!

Pay Range

$35.00 - $39.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.  This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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