Store Manager: Valley Fair

What We Are Looking For

We are seeking an innovative and engaging Store Manager to help us launch our new Thirdlove store in Valley Fair. This Manager will build and mentor dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody Thirdlove’s values while ensuring operational excellence and a welcoming store environment.

Leadership and Daily Execution:

Recruit, train, and mentor store staff and create a positive and productive team culture. Influence and inspire a team to create memorable in store experiences and foster a positive environment. Collaborate with HR to recruit top talent for all positions in store, including conducting interviews. Operate independently and work effectively under pressure while addressing guest issues and operational concerns.

Sales and Client Engagement:

Develop and execute action plans to drive sales, increase client engagement, and meet key performance indicators (KPIs) such as conversion, ATV, and UPT.

Operations and Store Standards:

Oversee store operations and standards, including cleanliness, fitting and servicing clients, visual merchandising, inventory management, tagging, receiving, processing shipments, and opening/closing procedures.

Store Activations:

Curate and execute in-store activations, activities, and events to drive store traffic and engagement, and support new store openings as needed.

Technology Utilization:

Leverage technology and business systems to improve operational efficiency and support store performance. Experience with Shopify, Incite, Google Workspace, and Endear is preferred.

Scheduling and Payroll:

Build out and manage team schedules and payroll while ensuring business needs are met. Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business; including days, nights, weekends, holidays and special events. Must work at least 40hrs/week.

Customer Experience:

Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Model. Conduct fit consultations and provide product education to maximize KPIs and conversion through proactive, client-centric behaviors. Maintain a strong floor presence, ensuring exceptional customer service and product knowledge to support clienteling and brand advocacy.

Performance Management:

Set and track team goals, ensuring tasks are completed on time and to a high standard.

Event Execution:

Partner with HQ to plan and execute marketing initiatives and in-store events to drive traffic, customer engagement, and sales growth.

Who You Are and What You Have

• 3+ years of direct retail management experience
• 5+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18 years of age
• Experience with bra fitting and fit guidance, or willingness to learn
• Ability to accomplish multiple tasks in a fast-paced environment while servicing customers and managing the team
• Strong communication skills and the ability to lead by example in a client-facing environment
• Ability to create a safe, body-positive, and supportive environment in the fitting rooms while respecting client privacy.
• Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort
• Ability to coach employees to handle returns, address complaints, and resolve minor floor issues calmly
• Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods of time.
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Incite, Google Workspace, and Endear is preferred.

Thirdlove Offers You

• Competitive Salary & Bonuses
• Paid Time Off
• Employee Discount
• Medical/Dental/Vision Insurance

Diversity

Compensation

72,000-75,000K Annually