Strategic Account Director - East
Join Decagon as a Strategic Account Director to build relationships with major brands and drive AI-powered customer experiences.
Posted by employer 5 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 19 hours ago
AI in the day-to-day
Decagon empowers brands to deliver concierge customer experiences using conversational AI.
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Strategic Account Director at Decagon focuses on developing and executing strategies to secure key enterprise clients while fostering deep relationships with stakeholders across various levels. This role requires a strong background in strategic sales, particularly with large accounts, and a consultative approach to selling AI-driven customer experience solutions. Ideal candidates have over seven years of experience and possess excellent communication and negotiation skills. Decagon emphasizes a collaborative environment, leveraging strong engineering support to tailor solutions for clients.
Joblaze insights
- Listed 10 days ago on Joblaze — tracked directly from Decagon's career page.
- Decagon has 141 other open roles including Field Marketing Coordinator, Technical Accounting & Financial Reporting Manager, Director of Solutions Engineering, Enterprise East.
- Salary band is above the typical range for Sales/Marketing roles (median ~$140,000).
Quick facts
- Is the Strategic Account Director - East role remote?
- No — this is an on-site role in Remote.
- What's the salary range?
- Decagon lists $325,000–$360,000 for this role.
- How much experience is required?
- At least 7 years of relevant experience for this Strategic Account Director - East role.
- Where is the role based?
- Decagon is hiring for this position in Remote.
- What seniority level is this role?
- Decagon targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategic Account Director - East role at Decagon.
From the original posting
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Role
We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.
In this role, you will
Develop a strategy to break into and close key strategic logos for Decagon
Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
Forecast and accurately report on pipeline and revenue
Develop and execute account plans to execute strategic deals
Provide feedback and insights to product and leadership teams to influence the company's roadmap
Maintain expert-level knowledge of the company's products, services, and industry trends
Expect moderate travel.
Your background looks something like this
7+ years of experience in strategic or enterprise sales
Proven track record of growing revenue and expanding business with large, complex accounts
Excellent communication, presentation, and negotiation skills
Strong business acumen and ability to speak the language of the C-suite
Consultative selling approach with a focus on value-based solutions
Ability to manage multiple stakeholders and cross-functional initiatives
Bachelor's degree or equivalent work experience
Even better if you have
Previous experience selling AI or customer support/experience software
Compensation
OTE $325,000 - $360,000k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.