Strategic Account Executive - Poland - Consumer & Retail

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role:

We're looking for an experienced, driven Senior Strategic Account Executive to drive ElevenLabs' growth across Poland's largest enterprises, with a specific focus on Consumer & Retail. Our ideal candidate has a well-established network and a proven track record of selling to C-level and senior decision-makers at major Polish consumer brands and retailers — and is passionate about the transformative possibilities of AI voice technology.

In this role you'll act as a strategic partner and trusted advisor, enabling clients to leverage our industry-leading models and ElevenAgents — our end-to-end platform for building and deploying AI voice agents — to reimagine their customer experience, internal workflows, and monetization strategies.

In this role you will:

1. Build and manage a growing portfolio of strategic accounts across Poland, with a primary focus on Consumer & Retail, to help ElevenLabs meet its revenue goals.

2. Identify new business opportunities where ElevenLabs' conversational AI capabilities, including ElevenAgents, can drive customer engagement, contact center automation, and operational efficiency for consumer and retail brands.

3. Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.

4. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends, particularly as they apply to Polish consumer and retail organizations operating at scale.

5. Demonstrate expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants.

6. Develop and execute account strategies to expand ElevenLabs' presence within the Polish consumer and retail sector, navigating complex procurement and organizational structures.

7. Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.

8. Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

1. 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.

2. Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.

3. Well-connected in the Polish consumer and retail landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.

4. Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.

5. Deep understanding of enterprise procurement and legal processes in Poland, with the ability to accelerate deal velocity within complex organizational structures.

6. Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.

7. Passion for voice and audio AI and how it can unlock transformative value for customers.

8. A hybrid of customer and product-driven mentality that prioritizes client satisfaction and scale.

9. Native or full professional proficiency in Polish; strong English for internal collaboration.

Location:

This is an in-country role with a preference for a candidate based in Warsaw.

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