Joblaze summary

In the role of Strategic Customer Success Manager at SentiLink, the individual will focus on nurturing relationships with key accounts in the banking and fintech sectors, ensuring clients receive tailored support and insights. This position requires a strong background in fraud and identity management, along with experience in customer success or account management. Ideal candidates will have a consultative mindset and a proactive approach to problem-solving, making them well-suited for a fast-paced, growth-oriented environment. SentiLink's collaborative culture spans teams across the U.S. and India, emphasizing a customer-centric approach.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on SentiLink's careers page November 8, 2026.
Salary band is above the typical range for comparable tech roles (median ~$127,500).
Starts above 85% of 27 comparable senior other roles in United States that list Salesforce we track (median $131,000 across 23 companies). See Salesforce salary trends
Salesforce appears in 1.5% of 2667 comparable senior other roles in United States.

Quick facts

Is the Strategic Customer Success Manager role remote?: It's hybrid — SentiLink expects some on-site time in United States.
What's the salary range?: SentiLink lists $160,000–$190,000 for this role.
How much experience is required?: 7–9 years of relevant experience for this Strategic Customer Success Manager role.
Where is the role based?: SentiLink is hiring for this position in United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: Salesforce, Salesloft.
Does SentiLink sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: SentiLink targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Strategic Customer Success Manager role at SentiLink.

From the original posting

Role:

As a Strategic Customer (Partner) Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.

Responsibilities:

Own the relationships for strategic accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets

Requirements:

7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Experience with Salesforce and Salesloft, a plus
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences

Salary Range:

$160,000/year - $190,000/year base + bonus + equity + benefits

Perks:

Employer paid group health insurance for you and your dependents
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!

Corporate Values:

Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart

Standard company text repeated across SentiLink's postings is omitted here.

Strategic Customer Success Manager