Is the Strategic Customer Success Manager role remote?

It's hybrid — Synthesia expects some on-site time in London, United Kingdom.

Where is the role based?

Synthesia is hiring for this position in London, United Kingdom.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML, video tools.

What seniority level is this role?

Synthesia targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Strategic Customer Success Manager role at Synthesia.

Strategic Customer Success Manager at Synthesia

Joblaze summary

In the role of Strategic Customer Success Manager at Synthesia, the individual will manage a portfolio of enterprise accounts, focusing on driving customer adoption and satisfaction through effective onboarding and ongoing support. Key skills include experience in customer success within a B2B SaaS environment, as well as the ability to engage with stakeholders at all levels, including the C-suite. This position is well-suited for someone looking to advance their career in a rapidly growing tech company, particularly one with a background in AI or video tools.

Joblaze insights

Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Synthesia's careers page October 23, 2026.
AI/ML appears in 20% of 50 comparable mid management roles in United Kingdom.

Quick facts

Is the Strategic Customer Success Manager role remote?: It's hybrid — Synthesia expects some on-site time in London, United Kingdom.
Where is the role based?: Synthesia is hiring for this position in London, United Kingdom.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, video tools.
What seniority level is this role?: Synthesia targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Strategic Customer Success Manager role at Synthesia.

From the original posting

The Role

As a Strategic Customer Success Manager, you’ll own a book of enterprise accounts across the UK and Europe, acting as a trusted advisor who drives adoption, retention and growth. You’ll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you’ll make sure customers see clear ROI and become true champions of Synthesia.

What You'll do

Reporting to the Director of Customer Success of the UK, you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company

We’d love to hear from you if you have

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in English
Based in London. This is a hybrid role where you need to be in the office 3 days a week.

We’d be particularly excited if

Experience at a fast-growing technology company
Familiarity with AI or video tools

Compensation

We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.

Standard company text repeated across Synthesia's postings is omitted here.