Is the Strategic Customer Success Manager - London role remote?

No — this is an on-site role in London, United Kingdom.

Where is the role based?

Synthesia is hiring for this position in London, United Kingdom.

What's the tech stack?

Joblaze extracted these technologies from the posting: AI/ML.

What seniority level is this role?

Synthesia targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Strategic Customer Success Manager - London role at Synthesia.

Strategic Customer Success Manager - London at Synthesia

Joblaze summary

In the role of Strategic Customer Success Manager at Synthesia, the individual will focus on nurturing client relationships and ensuring successful onboarding to enhance user satisfaction with the AI video platform. Key skills include customer success management, risk assessment, and the ability to engage in both business and technical discussions at various organizational levels. This position is well-suited for someone with a background in B2B SaaS and a proven track record in managing client accounts and driving growth. Synthesia, a rapidly growing company backed by significant funding, emphasizes a culture of ownership and outcome-focused work.

Joblaze insights

Listed today — first seen on Joblaze October 17, 2026. Last confirmed on Synthesia's careers page October 17, 2026.
AI/ML appears in 13.2% of 204 comparable mid sales/marketing roles in United Kingdom.

Quick facts

Is the Strategic Customer Success Manager - London role remote?: No — this is an on-site role in London, United Kingdom.
Where is the role based?: Synthesia is hiring for this position in London, United Kingdom.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Synthesia targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Strategic Customer Success Manager - London role at Synthesia.

From the original posting

The Role:

Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
Based in London

At Synthesia we expect everyone to...

Be an owner
Focus on outcomes over Inputs and Plans
Make the journey fun
Default to simple

You can read more about this in this public Notion page

Standard company text repeated across Synthesia's postings is omitted here.

Strategic Customer Success Manager - London

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