Senior Solutions Engineer - German Speaker

We’re hiring Senior Solutions Engineers to build Synthesia’s presales function in DACH. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling and best practices as we scale, not following an established model. If you’re someone who is excited by building whilst scaling, we’d love to hear from you.

As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product.

This is an incredible opportunity to join us as we become a multi-product company for the first time, and continue to scale across DACH.

Sales Cycle Ownership

• Coplan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges.

• Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else.

• Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers.

• Support stakeholder workshops that connect Synthesia to the buyer's broader technology strategy on complex, multi-stakeholder deals.

• Partner with Account Executives to define account and deal strategy, advise on competitive positioning, and provide your assessment of opportunity stage and forecast your book of business to leadership.

Demo Excellence

• Design and execute repeatable Demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill uplift, or integrating Interactive Avatars into their product.

• Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally.

• Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks brought to life directly in Synthesia’s platform.

• Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations.

• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments.

Product & Industry Expertise

• Maintain deep expertise on Synthesia's platform capabilities across all product lines, roadmap, and positioning to highlight value driving use cases.

• Specific vertical knowledge, establishing credibility as a subject matter expert within an industry to easily build credibility and trust with executive buyers.

• Share customer and prospect product and competitive feedback to the pre-sales leadership and Product team; flag customer pain points, missing capabilities, and gaps that surface in live deals.

• Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development.

Ecosystem Collaboration

• Product: share customer and prospect feedback with Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.

• Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.

• Customer Success: brief Customer Success on technical context and champion relationships at handover, so your POCs and pilots convert cleanly into production deployments.

• Enablement: Review and enhance enablement content from what is effective in preparing our team members for client engagements, delivering and evaluating certification as needed to accelerate understanding in the commercial team.

What we are looking for

• Extensive (we feel a minimum of 5+ years) experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies.

• Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage credibly with both executive decision-makers (CHRO, CLO, Head of L&D, CTO) and technical audiences (IT, security, developers).

• Technical depth in at least one area: Creation flows, APIs, integrations (LMS, HCM, CRM, identity), security, compliance; willingness to learn quickly across domains.

• Fluency with sales methodologies such as MEDDPICC and Command of the Message. Comfort translating technical requirements into business value and ROI conversations.

• Consultative approach to problem-solving; comfort gathering requirements, asking clarifying questions, and adapting solutions to customer needs.

• Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences.

• Self-motivated and organized; ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.

• Collaborative mindset; thrives working with AEs, Product, Customer Success, and other teams to drive customer and company success.

• Product orientation; genuine curiosity about how customers use technology

• Willing to travel; willingness to visit key customers for discovery, executive conversations, and on-site demos.

Location: we are looking for someone based in/around one of our European Hubs: Zurich, Munich, Berlin, or London.