Own the operating system behind demand quality and delivery at a startup focused on making justice accessible.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
What you'll build
- Own the operating system behind demand quality and delivery
- Establish a clear view of letters requested, delivered, completed on time
- Create one source of truth for customer requirements
- Build practical workflows, tools, or automations
- Own the demands roadmap
Must have
- Experience owning a business metric and improving it in operations, strategy, consulting, or a similar role
- Evidence of building and shipping a tool, workflow, or automation that people actually use
- Responsibility for the quality of a high-volume output where errors have meaningful consequences
- The ability to pull and check your own data, diagnose a problem, and measure whether a fix works
- Strong attention to detail and willingness to inspect individual outputs
- Clear communication with customers and cross-functional teams
Nice to have
- Experience shipping improvements with engineers
- Experience in insurance, legal, or healthcare operations
- Experience building with AI tools such as Claude
- Experience managing contractors or outsourced teams
- Early-stage startup experience
AI in the day-to-day
We combine expert operators with purpose-built AI to automate the admin work of consumer law.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
In this role, the individual is responsible for managing the operational framework that ensures the quality and timely delivery of legal demands, focusing on reducing errors and enhancing efficiency. Key skills include experience in operations or strategy, proficiency in building workflows and tools, and a strong attention to detail. This position is well-suited for someone with a background in high-volume output environments, particularly in legal, insurance, or healthcare sectors, who thrives in fast-paced, early-stage startups.
Joblaze insights
- Listed 7 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Finch's careers page November 10, 2026.
Quick facts
- Is the Strategy & Operations, Demands role remote?
- No — this is an on-site role in New York City.
- Where is the role based?
- Finch is hiring for this position in New York City.
- What seniority level is this role?
- Finch targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategy & Operations, Demands role at Finch.
From the original posting
Explore life at Finch for more.
What you’ll do
You’ll own the operating system behind demand quality and delivery. The goal is to reduce rework and increase throughput while ensuring each law firm’s requirements are built into how the work gets done.
Establish a clear view of letters requested, delivered, completed on time, and returned for changes.
Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework.
Create one source of truth for customer requirements, identify where the system falls short, and close those gaps.
Build practical workflows, tools, or automations yourself and scope larger changes with engineering. Ship improvements each week, using automation where it helps and clear checks where judgment is essential.
Build quality controls, backup coverage, and repeatable workflows. Own adoption and measure the results so quality holds as volume grows without depending on you.
Turn customer feedback into actionable requirements and communicate clearly about what has changed.
Own the demands roadmap and explore opportunities to improve litigation handoffs or adjacent services.
What will make you successful
You’ll likely thrive if you have
Experience owning a business metric and improving it in operations, strategy, consulting, or a similar role.
Evidence of building and shipping a tool, workflow, or automation that people actually use.
Responsibility for the quality of a high-volume output where errors have meaningful consequences.
The ability to pull and check your own data, diagnose a problem, and measure whether a fix works.
A strong attention to detail and willingness to inspect individual outputs.
Clear communication with customers and cross-functional teams.
Fast learning, high ownership, and the determination to follow difficult problems through.
It’s a plus if you have
Experience shipping improvements with engineers.
Experience in insurance, legal, or healthcare operations.
Experience building with AI tools such as Claude, or using AI in production.
Experience managing contractors or outsourced teams.
Early-stage startup experience.
You prefer high-level frameworks to examining the details of actual work.
You are looking to maintain the status quo rather than improve it.
You respond to quality problems only by adding more people.
What happens next
All S&O applicants go through the same interview process:
Intro: An initial conversation about your background, motivation, and the role.
Interview: A deeper conversation about how you solve ambiguous problems, build systems, and drive work across teams.
Case Assignment: A practical exercise exploring your approach to an operational problem, from diagnosis and prioritization to implementation and measurement.
Onsite: A visit to our NYC office to meet the team, explore the work together, and have lunch.
Standard company text repeated across Finch's postings is omitted here.