Strategy & Ops Lead, Applied AI
Own and evolve internal tooling for operations in a hands-on role at a rapidly growing remote-first healthcare company.
Posted by employer 1 day ago
First seen on Joblaze 8 hours ago
Last verified on the company career page 8 hours ago
Skills & Technologies
What you'll build
- Build and iterate on workflows
- Execute against high-priority tooling initiatives
- Partner with engineers to scope requirements
- Improve systems across multiple tools
- Troubleshoot issues and improve system reliability
Must have
- Technical fluency with APIs and automation tooling
- Execution discipline to drive defined problems to completion
- Systems thinking to understand tool connections
- Problem-solving skills for loosely defined issues
- Ownership mindset for delivering high-quality work
Nice to have
- Experience with support platforms such as Zendesk
- Familiarity with AI-driven tools
- Background in Ops, Support, or CX environments
- Experience with evolving tooling stacks
AI in the day-to-day
You’ll work across a range of tools including AI-driven systems.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
The Strategy & Ops Lead for Applied AI at Clipboard Health is responsible for enhancing operational efficiency through the development and management of internal tools and automations. This role requires technical fluency with APIs and automation tools, as well as a strong problem-solving mindset to address inefficiencies in existing systems. Ideal candidates will have a background in operations or customer support, and be comfortable navigating complex technical discussions. Clipboard Health, a profitable Y-Combinator company, emphasizes a collaborative approach between operations and engineering.
Joblaze insights
- Listed today — first seen on Joblaze October 1, 2026. Last confirmed on Clipboard Health's careers page October 1, 2026.
- This exact title is also open at 1 other location at Clipboard Health: United States.
Quick facts
- Is the Strategy & Ops Lead, Applied AI role remote?
- Yes — Clipboard Health lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, APIs, Automation, Zendesk.
- What seniority level is this role?
- Clipboard Health targets lead candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategy & Ops Lead, Applied AI role at Clipboard Health.
From the original posting
Overview
We are hiring an Applied AI Strategy & Ops Lead to own and evolve our internal tooling ecosystem across Ops. This is a hands-on individual contributor role with real ownership. You’ll work across a range of tools including support platforms, AI-driven systems, and internal automations to improve how our day-to-day operations function.
You'll sit at the intersection of Operations and Engineering, acting as the technical voice of Ops and partner closely with team leadership to execute against defined priorities, refine existing systems, and introduce new tooling where needed ensuring our stack continues to scale effectively with the business.
What You’ll Do
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency
Execute against high-priority tooling and automation initiatives across the operational stack.
Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops.
Improve systems across multiple tools, including support platforms and AI-driven solutions
Translate defined problems into practical, well-scoped technical solutions
Identify gaps or inefficiencies in current tooling and proactively address them
Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production
Contribute to ongoing improvements in how our systems connect and operate together
What We’re Looking For
Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers.
Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability.
Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components.
Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions.
Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes.
Nice to Have
Experience working with support platforms such as Zendesk
Familiarity with AI-driven tools and automation workflows
Background in Ops, Support, or CX environments
Experience working with evolving or fragmented tooling stacks
Hiring Process
Application
Case Study
Case Interview with a team member
Interview with Head of Core Services
Interview with Head of Operations
Final Culture Interview with Executive Leadership
Standard company text repeated across Clipboard Health's postings is omitted here.