Supervisor, Billing Operations
Lead an international team in billing operations while ensuring smooth contract execution and issue resolution.
Posted by employer 6 days ago
First seen on Joblaze 5 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Lead and supervise an international team of analysts
- Oversee daily order management and billing
- Serve as an escalation point for inquiries
- Review and validate customer contracts
- Drive continuous operational improvements
Must have
- 5+ years experience in a billing operations role
- Experience with Salesforce
- Excellent communication skills
- Proficiency in Excel
- Strong attention to detail
- Collaborative working style
Nice to have
- Experience working in the SaaS/technology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls
- Experience with Zuora
Practical constraints
- Approximately 5% travel anticipated
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Supervisor of Billing Operations at Twilio is responsible for overseeing the daily management of billing processes, ensuring timely invoicing and effective issue resolution for both internal teams and customers. This role requires proficiency in Salesforce and Excel, along with strong communication skills to lead an international team and collaborate across various departments. Ideal candidates will have over five years of experience in billing operations, particularly in the SaaS or technology sectors, and a proven ability to manage high-volume order processing. The position emphasizes operational improvements and compliance, reflecting Twilio's commitment to efficient and accurate fina
Joblaze insights
- Listed 5 days ago — first seen on Joblaze October 29, 2026. Last confirmed on Twilio's careers page November 2, 2026.
Quick facts
- Is the Supervisor, Billing Operations role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 5 years of relevant experience for this Supervisor, Billing Operations role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Excel, SOX, Salesforce, Zuora.
- What seniority level is this role?
- Twilio targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Supervisor, Billing Operations role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Supervisor, Billing Operations.
About the job
We are seeking an experienced Billing Supervisor to support end-to-end order processing, invoicing, and post-billing communications for sales teams and customers. In this role, you will work closely with Deal Operations, Revenue Accounting, Collections and Sales to ensure smooth contract execution and issue resolution.
You will directly lead and support an operational team based in Mexico while collaborating cross-functionally with global counterparts across the United States, Ireland, and India.
Responsibilities
In this role, you’ll:
- Lead and supervise an international team of analysts and senior analysts handling post-billing communications, invoice portal processing, and issue remediation.
- Oversee daily order management, billing, and communications to ensure timely invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.
- Serve as an escalation point for billing, collections, and order management inquiries, delivering timely resolutions for both internal stakeholders and external customers.
- Review and validate customer contracts across multiple internal systems to maintain data integrity and accurate financial reporting.
- Execute and own SOX-compliant month-end reconciliations for billing and provisioning, ensuring full data completeness and accuracy.
- Coordinate and fulfill audit deliverables for internal/external auditors and tax consultants during quarterly and annual reviews.
- Drive continuous operational improvements, participate in system enhancement initiatives, and lead new process implementations.
- Onboard, train, and mentor team members to maintain high operational standards across the team.
*Required:
- 5+ years experience in a billing operations role
- Experience with Salesforce
- Experience with supporting team members from a supervisory standpoint
- Excellent communication skills for internal and external stakeholders
- Proficiency in Excel
- Strong attention to detail
- Ability to prioritize and multitask throughout high volume order processing
- Ability to identify, analyze, and resolve issues independently
- Collaborative working style and experience working cross-functionally
- Ability to support flexible timezone meetings periodically
- Excellent written, and verbal communication skills in English
Desired:
- Experience working in the SaaS/technology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls
- Experience with Zuora
Location
This role will be remote, and based in Mexico City, Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.