Oversee the Helpdesk team to ensure efficient IT support and improve service quality at SpotOn.
Posted by employer 4 months ago
First seen on Joblaze 13 hours ago
Last verified on the company career page 13 hours ago
Skills & Technologies
What you'll build
- Guide Helpdesk staff
- Ensure SLAs are met
- Conduct weekly regional meetings
- Mentor and train Helpdesk staff
- Assist with handling of tickets
Must have
- 3+ years of Okta User/Group Administration
- 3+ years of Google Workspace User/Group Management/Administration
- 3+ years of Macintosh and Windows Configuration and Administration
- Proficient in Troubleshooting Desktop Hardware
- Proficient with Upgrading and Basic Repair of PC Hardware
- Moderate Knowledge in Networking Technologies
Nice to have
- Strong US English verbal and written communication skills
- Multi-lingual preferred
Requirements
- Experience
- 3+ years
- Education
- High school
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, work arrangement.
Joblaze summary
The Helpdesk Supervisor at SpotOn oversees the daily operations of the Helpdesk team, ensuring that IT support is delivered efficiently and effectively. This role requires a solid understanding of user administration in Okta and Google Workspace, along with experience in troubleshooting both Macintosh and Windows systems. It is well-suited for someone with a background in IT support and team leadership, particularly those who can foster a collaborative environment. SpotOn emphasizes a supportive culture, aiming to empower independent restaurants through technology.
Joblaze insights
- Listed today — first seen on Joblaze November 8, 2026. Last confirmed on SpotOn's careers page November 8, 2026.
- This exact title is also open at 1 other location at SpotOn: Bengaluru, Karnataka, India.
- Google Workspace appears in 0.8% of 120 comparable mid other roles in India.
Quick facts
- How much experience is required?
- At least 3 years of relevant experience for this Supervisor, IT Helpdesk role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Google Workspace, Macintosh, Okta, VoIP, Windows.
- What seniority level is this role?
- SpotOn targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Supervisor, IT Helpdesk role at SpotOn.
From the original posting
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
In the last 2 years, SpotOn has:
Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
Earned awards for Great Places to Work and Built In’s Best Places to Work
Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
This year, we’re going even bigger—caring hard and moving fast down the path of high growth and positive impact.
We are actively seeking the Helpdesk Supervisor provides daily oversight of the Helpdesk team to ensure prompt and efficient IT support enabling our colleagues to achieve SpotOn’s goals. They work with the Helpdesk team to address any questions (technical or procedural) and ensure tickets are addressed in a timely manner. Also critical is the review of work performed to ensure accuracy and improve the quality of the Helpdesk work.
Key Responsibilities:
Guide Helpdesk staff with procedural, policy, and technical questions
Ensure SLAs are met and work with the the Helpdesk staff to address issues
Ensure adherence to the Helpdesk staff schedule for direct reports and address issues
Perform biweekly 1:1s of direct reports
Conduct weekly regional meeting for Reporting Helpdesk staff
Mentor and train Helpdesk staff
Work cross-functionally with other technology teams to ensure safe and proper operations
Assist with handling of tickets (including escalation, fill-in, and surge)
Requirements:
Ability to work independently
Proven ability to build processes that improve quality, accountability, and timely closure of helpdesk issues
Moderate Knowledge (3+ years) of Okta User/Group Administration
Moderate Knowledge (3+ years) of Google Workspace User/Group Management/Administration
Moderate Knowledge (3+ years) of Macintosh and Windows Configuration and Administration
Proficient in Troubleshooting Desktop Hardware
Proficient with Upgrading and Basic Repair of PC Hardware
Moderate Knowledge in Networking Technologies
Moderate Skill in VoIP Softphone Deployment and Troubleshooting
Strong US English verbal and written communication skills (multi-lingual preferred)
Qualification:
High school diploma or better
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.
SpotOn is an E-Verify company.
Standard company text repeated across SpotOn's postings is omitted here.