Join Carta as a Support Analyst II to provide exceptional customer support to clients across Europe.
Posted by employer 1 day ago
First seen on Joblaze 3 hours ago
Last verified on the company career page 3 hours ago
What you'll build
- Build strong customer relationships
- Provide timely and accurate front-line support
- Proactively follow-up with clients
- Conduct case review meetings and trainings
- Collect feedback on support cases
Must have
- Fluent in English - both written and verbal
- Ability to articulate technical software issues
- Highly organized with strong attention to detail
- Possess a helpful and professional attitude
Nice to have
- Experience in a fast paced, client facing environment
- Experience learning new technologies, platforms, and systems
Practical constraints
- This role requires 3 days a week in our London based office
Requirements
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, years of experience.
Joblaze summary
In the Support Analyst II role at Carta, the individual will engage directly with European clients, addressing their inquiries and providing front-line support. Key skills include strong communication abilities, a knack for problem-solving, and familiarity with equity and finance concepts. This position is suited for someone with experience in client-facing environments who can thrive under pressure and maintain professional relationships. The role is part of a dedicated support team focused on enhancing customer experiences within a rapidly evolving financial infrastructure.
Joblaze insights
- Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Carta's careers page October 22, 2026.
Quick facts
- Is the Support Analyst II role remote?
- It's hybrid — Carta expects some on-site time in London, United Kingdom.
- Where is the role based?
- Carta is hiring for this position in London, United Kingdom.
- What seniority level is this role?
- Carta targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Analyst II role at Carta.
From the original posting
The Company You’ll Join
The Problems You’ll Solve
In this role you will interact directly with Carta’s client-base that is located in Europe. As their primary point of contact, you will address inbound requests/inquiries over emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta’s stakeholders including C-level executives, employees, law firms (partners and paralegals), as well as investors/board members. You will need to be able to learn quickly, execute smoothly, and intuitively solve problems.
- Build strong customer relationships with customers while providing excellent customer support
- Provide timely and accurate front-line support for all customers that your support segment services
- Proactively follow-up with your clients and stay actively engaged from the day a case is opened
- Proactively review customer case data to identify where customers can improve competency
- Ensures proper adherence to Service Level Agreements (SLAs) across all channels
- Prepares for, schedules, and conducts case review meetings and trainings with assigned customers
- Takes on additional projects to drive product improvement, engages with product teams as necessary
- Maintains a close relationship with Support leadership team to ensure alignment with overall Support goals
- Reconciles cap table
- Collect feedback on support cases to improve product functionality
- Become an expert in our security and escalation practices
- This role requires 3 days a week in our London based office
The Team You’ll Work With
We are looking for an individual to work alongside our Carta Europe Support team within our International Organization to help build the world’s next great financial infrastructure company.
About You
- Fluent in English - both written and verbal - to communicate effectively with EU-based clients
- Care deeply, genuinely, and passionately about client services and the role it plays in making a customer-centric company successful
- Comfortable learning quickly and taking on new challenges
- Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in a clear and concise manner
- Highly organized with a strong attention to detail
- Ability to establish and maintain relationships with power users
- Possess a helpful and professional attitude with excellent verbal and written skills
- Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems
- Experience in a fast paced, client facing environment is a plus!
- Experience learning new technologies, platforms, and systems is a plus!
- We are unable to provide visa sponsorship at this time
Disclosures:
Standard company text repeated across Carta's postings is omitted here.