Join Mintlify as a Support Engineer to empower builders and enhance customer support for a rapidly growing documentation platform.
AI in the day-to-day
Exposure to AI tooling, automations, or LLM-based workflows.
Requirements
- Education
- Bachelor's degree
Benefits
Joblaze summary
In the role of Support Engineer at Mintlify, the individual will handle product and technical inquiries, primarily resolving issues independently while collaborating with the support lead to enhance processes. Key skills include proficiency with Git, GitHub, and MDX, along with a background in technical support or developer-facing roles. This position is well-suited for someone with a builder mindset who has experience managing customer relationships and a desire to improve workflows. Mintlify's small team environment offers significant opportunities for impact as the company scales.
Joblaze insights
- Listed today on Joblaze — tracked directly from Mintlify's career page.
- Mintlify has 14 other open roles including Financial Controller, People Operations, Product Engineer.
- 106 active Git roles on Joblaze right now.
- 75 active GitHub roles on Joblaze right now.
- 11 active Retool roles on Joblaze right now.
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Retool, Git, Markdown, MDX, GitHub.
- What seniority level is this role?
- Mintlify targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Engineer role at Mintlify.
From the original posting
Why Mintlify?
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
What you'll work on here
Responding to product and technical questions through our support platform (Plain)
Resolving the majority of support inquiries independently, escalating to engineering only when necessary
Debugging issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Collaborating with our support lead to evolve processes and ensure consistency
Helping improve internal support tooling and workflows as we scale
Opening PRs to fix bugs or make improvements in real codebases
What you’ll bring to the table
Proficiency with Git, GitHub, MDX/Markdown, and IDEs
CS degree, bootcamp, or equivalent demonstrated through GitHub activity or shipped projects
Some experience in a technical support or developer-facing role (entry level acceptable)
Has directly owned a customer relationship or support queue - not just contributed to one
Ability to diagnose technical issues independently without requiring engineering escalation for first-line diagnosis
Exposure to AI tooling, automations, or LLM-based workflows (built something, not just used something)
Excellent written communication - friendly, precise, and professional
Builder mindset: sees a manual process and wants to automate it
Company Benefits:
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)